Credentialing Specialist

Cisive Philippines; Philippines; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Cisive Philippines is hiring a Credentialing Specialist to support our hybrid night shift in Quezon City. You will verify licenses and credentials, ensure accuracy, and maintain strict confidentiality in a fast-paced environment.

Responsibilities include reviewing disclosures, leading reporting accuracy, mentoring teammates, and ensuring compliance with federal guidelines. Strong FCRA knowledge and attention to detail are essential for success.

Qualifications

• 2–3 years of experience in a similar role requiring strong analytical and detail-oriented performance.
• Advanced knowledge of FCRA regulations.
• Proficient with MS Word, Excel and Internet.
• Strong time management and ability to multi-task in a fast-paced environment.
• Excellent written and verbal communication; able to collaborate with diverse partners.

Responsibilities

• Review and release leads to clients using FCRA and Cisive policy.
• Apply advanced FCRA knowledge to disclosures when applicable.
• Ensure lead notes are clear, concise and accurate.
• Assist in training and mentoring junior staff.
• Review vendor work for accuracy and provide guidance to prevent errors.

Skills

Analytical thinking

Detail oriented

Strong written communication

Multitasking

Time management

FCRA knowledge

Education

High School Diploma or equivalent

Tools

MS Word

MS Excel

Internet

Job description

About Cisive

It\'s fun to work in a company where people truly BELIEVE in what they\'re doing! We\'re committed to bringing passion and customer focus to the business. At Cisive, our vision is to make securing the right talent effortless. We provide technology-first background screening, identity verification, and continuous monitoring solutions that help organizations hire and manage their workforce with confidence. Our Values Integrity First: We uphold the highest ethical standards in everything we do. Innovate Fearlessly: We challenge the status quo, embrace emerging technologies, and continuously refine our solutions to stay ahead of industry needs. Win Together: We break down barriers, share knowledge, and champion teamwork across departments, brands, and global offices to achieve our collective goals. Customer Obsessed: We go beyond transactional interactions to become trusted partners in risk mitigation and workforce management. Stay One Step Ahead: We proactively seek knowledge that helps us—and our clients—stay ahead of the curve.

The Credentialing Specialist supports Manager\'s and company\'s mission by ensuring the quality and accuracy of the department\'s work. Uses internet and other resources to perform Primary Source Verification of licenses and credentials of applicants on behalf of clients. Reports information in accordance with the Fair Credit Reporting Act (FCRA), state and federal law, and company guidelines. The candidate must be willing to HYBRID work arrangement in Quezon City, following a NIGHT SHIFT schedule.

Responsibilities

• Review and release leads to clients using knowledge of FCRA, other applicable regulations, client matrices, and Cisive policy.


• Review disclosures if applicable and apply advanced FCRA knowledge.


• Utilize keen sense of detail to ensure lead reporting is consistent and accurate.


• Ensure lead notes are clear, concise and without error.


• At the discretion of management, actively participate in the dispute process by performing work or depending upon complexity.


• Note missing requirements in the internal case notes if any documents are missing.


• Demonstrate leadership capabilities by serving as subject matter experts to team members and internal business partners and offering guidance to peers as needed.


• Ensure processes meet applicable Federal guidelines and requirements.


• Assist with the training of support level positions within the department by exhibiting patience, clarity of information, and serving as a mentor throughout the training period.


• Review work produced by vendors and support team to ensure accuracy.


• Provide guidance to remedy performance-related errors by sharing knowledge and constructively providing guidance to avoid repeated mistakes.


• Maintain confidentiality and exhibit reliable attendance in accordance with organizational and departmental policies.


• Provide courteous service to candidates; provide thorough explanation of documents needed for case.


• Proactively address inventory levels on a daily basis through coordination and communication with leadership.

Requirements

• High School Diploma or equivalent required.


• Minimum 2-3 years prior experience in a similar role requiring strong analytical and detail-oriented performance.


• Advanced knowledge of FCRA.


• Excellent computer skills – MS Word, Excel and Internet.


• Must have strong time management skills, the ability to multi-task and work at a fast pace.


• Excellent attention to detail.


• Strong written and verbal communication skills.


• Ability to partner effectively with a variety of business partners.


• Receptive to coaching and feedback, focusing on self-development.


• Ability to work overtime when necessary.

Cisive is a trusted partner for comprehensive, high-risk compliance-driven background screening and workforce monitoring solutions, specializing in highly regulated industries—such as healthcare, financial services, and transportation. We catch what others miss, and we are dedicated to helping our clients effortlessly secure the right talent. As a global leader, Cisive empowers organizations to hire with confidence. Through our PreCheck division, Cisive provides specialized background screening and credentialing solutions tailored for healthcare organizations, ensuring patient and workforce safety. Driver iQ, our transportation-focused division, delivers FMCSA-compliant screening and monitoring solutions that help carriers hire and retain the safest drivers on the road. Unlike traditional background screening providers, Cisive takes a technology-first approach powered by advanced automation, human expertise, and compliance intelligence—all delivered through a scalable platform. Our solutions include continuous workforce monitoring, identity verification, criminal record screening, license monitoring, drug & health screening, and global background checks.