Client Success & Operations Lead

MicroSourcing International; Philippinen; Vor Ort; PHP 500.000 - 800.000; Vollzeit

Benefits dieser Stelle

Healthcare coverage day 1

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Zusammenfassung

MicroSourcing Cebu (IT Tower) is hiring a Client Service Officer for an onsite, shifting schedule. You will regularly coordinate with the client on offshore team status, monitor KPIs, coach staff, and ensure daily operations run smoothly.

The role requires strong English communication and 2+ years in a leadership role with direct client-facing experience. Competitive rewards include healthcare on day one, paid time-off with cash conversion, group life insurance, and performance bonuses.

Qualifikationen

• Strong English and communication skills, both written and verbal.
• 2+ years of experience in a leadership role.
• Direct client-facing experience.

Aufgaben

• Regularly coordinate with the client regarding the status of the offshore team.
• Implement and monitor KPIs set by the client or MS.
• Monitor the team's performance.
• Conduct coaching sessions and issuing corrective actions.
• Monitor and track the daily attendance.
• Implement policies, deadlines and standards set by the client.
• Handle complaints and queries from all staff.
• Provide day-to-day operational support.
• Resolve minor client and staff issues.
• Report to the Operations Manager and Head of Operations.
• Disseminate information to employees like updates on policies and company events.
• Create, maintain and administer schedules for outsourced staff, in coordination with the client.
• Prepare and maintain statistical reports used in management decision-making - particularly attendance reports and trends, schedule adherence and other reports that may be useful in operations planning and management.
• Develop of reports/processes that increase the ability of the offshore project to effectively and accurately plan acceptable performance results.
• All other duties as assigned.

Kenntnisse

Leadership

Strong English communication

Jobbeschreibung

MicroSourcing Cebu (IT Tower) is hiring a Client Service Officer for an onsite, shifting schedule. You will regularly coordinate with the client on offshore team status, monitor KPIs, coach staff, and ensure daily operations run smoothly.

The role requires strong English communication and 2+ years in a leadership role with direct client-facing experience. Competitive rewards include healthcare on day one, paid time-off with cash conversion, group life insurance, and performance bonuses.