Client Relationship Specialist - Hybrid

enablesGROUP; Metro Manila; Hybrid; PHP 420,000 - 540,000; Full time

Benefits offered by this job

Health and life insurance (Day 1)

20 leave credits

Career advancement opportunities

Company laptop

Office in Pasig

Profit-sharing after 5 years

Learning & development with AI

Job summary

enablesGROUP in Ortigas, Pasig, PH, is seeking a Client Relationship Specialist to manage inquiries, qualify leads, and hand over to Sales with complete records. You will ensure strong customer engagement and accurate CRM data throughout the lead journey.

You will use Salesforce CRM to track Leads, Accounts and Opportunities, maintain data quality, and coordinate tours and appointments. This role offers a hybrid schedule (3x onsite, 2x WFH) and a path for career growth.

Qualifications

• Hands-on Salesforce CRM experience within a sales or customer relationship environment.
• Experience managing leads through a defined sales pipeline.
• Understanding of Leads, Accounts, Contacts and Opportunities.
• Experience qualifying leads and progressing them into sales opportunities.
• Strong CRM database management and data-quality skills.
• Experience using Salesforce tasks, activities, list views, reports and dashboards.
• Excellent written and verbal English communication.
• Strong organisation and follow-through.
• Confidence managing high lead volumes and competing priorities.

Responsibilities

• Respond promptly to new and existing customer enquiries across phone, email, SMS, website and live chat.
• Build rapport with prospective clients and understand their needs, preferences and readiness to purchase.
• Qualify leads using agreed criteria and progress them through the customer journey.
• Manage lead statuses, tasks, activities, notes and follow-up dates within Salesforce.
• Convert qualified leads into the appropriate Household, Contact and Opportunity records.
• Maintain ongoing communication with prospects who are not yet ready to purchase.
• Re-engage stalled or inactive leads through structured follow-up.
• Coordinate resort tours, appointments and sales consultations.
• Maintain accurate customer information, communication preferences and consent records.
• Perform CRM data cleansing, validation and duplicate management.
• Ensure qualified opportunities are handed over to Sales Consultants with complete interaction history and clear next actions.
• Use Salesforce list views, reports and dashboards to monitor activity, conversion and data quality.
• Identify customer trends, recurring issues and opportunities to improve the lead-management process.

Skills

Salesforce CRM

Lead management

CRM data quality

English communication

Organizational skills

Salesforce reports & dashboards

Attention to detail

Tools

Salesforce

Job description

Join the enablesGROUP – Where Talent Meets Opportunity!

Why Join enablesGROUP?

Since 2016, enablesGROUP has been on a mission: to deliver high-quality operations and outsourcing services to every client, big or small.

Fast forward to 2026, we’ve grown our global footprint to serve 100+ clients and expanded into 4 key industries. At enablesGROUP, you’re not just joining a company – you’re joining a community that values growth, learning, and success. Check us out at www.enablesgroup.com.

At enablesGROUP, you’re not just joining a company – you’re joining a community that values growth, learning, and success.

We have market leading engagement scores and invest heavily in your Learning and Development, with a specific focus on enhancing your ability to leverage AI in your daily tasks.

Our Perks & Benefits include:

• Comprehensive health and life insurance starting Day 1, covering 2 eligible dependents.
• 20 leave credits for vacation, emergencies, sick days, and even your birthday!
• Endless opportunities for career advancement with annual performance reviews and salary increases.
• Company-provided laptop to set you up for success.
• Convenient office location in Pasig, at the heart of Manila, accessible to all.
• Loyalty rewards: Employees celebrating 5 years could receive a profit-sharing scheme.
• In-house learning & development programs with access to the latest in AI and technology.

Job Title: Client Relationship Specialist

Location: Ortigas, Pasig, PH

Work Schedule: Monday to Friday, 6:00 AM – 3:00 PM (Hybrid | 3x Onsite, 2x WFH)

JOB DETAILS

We are looking for an experienced Client Relationship Specialist to join the team supporting one of Australia's leading developers and operators of premium over-50s lifestyle resorts.

This role sits at the front end of the customer journey. You will manage and nurture prospective clients from their initial enquiry through qualification, follow-up and eventual handover to the Sales team.

You will combine warm, professional customer engagement with strong Salesforce CRM discipline, ensuring every genuine enquiry receives the right follow-up, customer records remain accurate, and sales-ready opportunities are handed over with complete information and clear next steps.

KEY RESPONSIBILITIES

• Respond promptly to new and existing customer enquiries across phone, email, SMS, website and live chat
• Build rapport with prospective clients and understand their needs, preferences and readiness to purchase
• Qualify leads using agreed criteria and progress them through the customer journey
• Manage lead statuses, tasks, activities, notes and follow-up dates within Salesforce
• Convert qualified leads into the appropriate Household, Contact and Opportunity records
• Maintain ongoing communication with prospects who are not yet ready to purchase
• Re-engage stalled or inactive leads through structured follow-up
• Coordinate resort tours, appointments and sales consultations
• Maintain accurate customer information, communication preferences and consent records
• Perform CRM data cleansing, validation and duplicate management
• Ensure qualified opportunities are handed over to Sales Consultants with complete interaction history and clear next actions
• Use Salesforce list views, reports and dashboards to monitor activity, conversion and data quality
• Identify customer trends, recurring issues and opportunities to improve the lead-management process

Skills & Experience

• Hands‑on Salesforce CRM experience within a sales or customer relationship environment
• Experience managing leads through a defined sales pipeline
• Understanding of Leads, Accounts, Contacts and Opportunities
• Experience qualifying leads and progressing them into sales opportunities
• Strong CRM database management and data-quality skills
• Experience using Salesforce tasks, activities, list views, reports and dashboards
• Excellent written and verbal English communication
• Strong organisation and follow-through
• Confidence managing high lead volumes and competing priorities
• Strong attention to detail when maintaining customer and CRM records
• Ability to recognise customer readiness and determine when a lead should be handed over to Sales

Highly Regarded

• Extensive Salesforce Sales Cloud usage
• Salesforce lead qualification and conversion
• CRM database cleansing, validation and deduplication
• Sales pipeline and customer lifecycle management
• Salesforce reports and dashboards
• Salesforce Flow or CRM automation awareness
• Property, residential development, retirement living or other high-value sales environments
• Working alongside digital marketing or lead-generation teams
• Lead nurturing and customer journey management