Client Relations & Digital Adoption Specialist

BDO Unibank; Batangas City; On-site; PHP 400,000 - 800,000; Full time

Job summary

BDO Unibank is the Philippines’ leading full-service bank, offering a wide range of financial and digital banking services. The Client Relations Officer/Associate will drive digital adoption at the branch, ensure exceptional customer experience, and maintain compliance with bank policies.

Reporting with the Branch Manager, you will monitor adoption metrics, develop actionable improvement plans, and support branch operations to deliver service excellence.

Qualifications

• Bachelor’s degree relevant to the job, preferably Graduate of any Business Course.
• At least three years’ experience in branch operations in a commercial or universal bank.
• Excellent banking operations knowledge.

Responsibilities

• Digital Adoption and Performance Monitoring.
• Customer Experience.
• Compliance and Risk Management.
• Perform all other tasks and responsibilities that may be assigned from time to time to support branch operations and service excellence.

Skills

Digital adoption

Customer experience

Compliance knowledge

Banking operations knowledge

Education

Bachelor’s degree in Business or related field

Job description

BDO Unibank is the Philippines’ leading full-service bank, offering a wide range of financial and digital banking services. The Client Relations Officer/Associate will drive digital adoption at the branch, ensure exceptional customer experience, and maintain compliance with bank policies.

Reporting with the Branch Manager, you will monitor adoption metrics, develop actionable improvement plans, and support branch operations to deliver service excellence.