Branch Client Growth & Engagement Officer

BDO Unibank, Inc.; Mandaluyong; On-site; PHP 300,000 - 420,000; Full time

Job summary

BDO Unibank, Inc. in the Philippines seeks a Branch Client Relations Officer to oversee daily lobby operations and act as a key support to the Branch Head.

The role focuses on active marketing, cross-selling, and upselling of the bank's products and its affiliates, including deposit accounts, loans, credit cards, and bancassurance solutions to deepen client relationships. Qualifications include a Bachelor's degree, at least three years of branch banking experience, strong computer and business

Qualifications

• Bachelor's degree required.
• At least three years of branch banking experience.
• Proficiency in computer and business applications.
• Excellent oral and written communication skills.

Responsibilities

• Provide customer service to clients in the bank lobby by actively volunteering assistance.
• Manage lobby traffic in the branch and direct/educate clients to use electronic channels.
• Approve and override transactions while ensuring compliance to bank policies and procedures.
• Ensure compliance with the Bank's policies, procedures and requirements.

Skills

Oral and written communication

Computer skills

Business applications

Education

Bachelor's degree

Tools

Computer skills

Business applications

Job description

BDO Unibank, Inc. in the Philippines seeks a Branch Client Relations Officer to oversee daily lobby operations and act as a key support to the Branch Head.

The role focuses on active marketing, cross-selling, and upselling of the bank's products and its affiliates, including deposit accounts, loans, credit cards, and bancassurance solutions to deepen client relationships. Qualifications include a Bachelor's degree, at least three years of branch banking experience, strong computer and business