Client Relations Officer

BDO Unibank; Batangas City; On-site; PHP 400,000 - 800,000; Full time

Job summary

BDO Unibank is the Philippines’ leading full-service bank, offering a wide range of financial and digital banking services. The Client Relations Officer/Associate will drive digital adoption at the branch, ensure exceptional customer experience, and maintain compliance with bank policies.

Reporting with the Branch Manager, you will monitor adoption metrics, develop actionable improvement plans, and support branch operations to deliver service excellence.

Qualifications

• Bachelor’s degree relevant to the job, preferably Graduate of any Business Course.
• At least three years’ experience in branch operations in a commercial or universal bank.
• Excellent banking operations knowledge.

Responsibilities

• Digital Adoption and Performance Monitoring.
• Customer Experience.
• Compliance and Risk Management.
• Perform all other tasks and responsibilities that may be assigned from time to time to support branch operations and service excellence.

Skills

Digital adoption

Customer experience

Compliance knowledge

Banking operations knowledge

Education

Bachelor’s degree in Business or related field

Job description

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BDO Unibank, Inc. is the Philippines’ leading full-service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy, reliable, and customer-focused services. Build your career with a trusted industry leader.

Job Mandate:

The Client Relations Officer (CRO) / Client Relations Associate (CRA) holds a critical role in transforming clients’ behavior from traditional banking practices to digital banking solutions. Acting as a catalyst for change, alongside the Branch Manager (BM), the CRO/CRA is responsible for driving the branch’s digital adoption through consistent evaluation of digital adoption metrics, development of effective strategies, and implementation of actionable improvement plans to ensure ongoing progress towards achievement of the digital adoption objectives. Additionally, this role is responsible for delivering exceptional customer experience, managing lobby operations efficiently, and ensuring compliance with the Bank’s policies, procedures, and regulatory requirements

Duties & Responsibilities:

• Digital Adoption and Performance Monitoring
• Customer Experience
• Compliance and Risk Management
• Perform all other tasks and responsibilities that may be assigned from time to time to support branch operations and service excellence.

Qualifications:

• Bachelor’s degree relevant to the job, preferably Graduate of any Business Course
• With at least three (3) years’ experience in branch operations in a commercial or universal bank
• Has excellent banking operations’ knowledge

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