Client Relations & After-Sales Associate

Focus Global; Mandaluyong; On-site; PHP 279,000 - 424,000; Full time

Job summary

A leading customer service firm in Mandaluyong is seeking a Client Relations Associate to enhance customer support experiences. The role involves engaging with clients, ensuring high-quality after-sales service, and building lasting relationships. Qualified candidates will hold a Bachelor's Degree related to hospitality or business, possess excellent interpersonal skills, and experience with Google Business Suite and Microsoft Office. This position offers a dynamic work environment with opportunities to collaborate with world-class brands.

Qualifications

• Fresh graduates and experienced candidates are welcome to apply.
• Ability to quickly set up actions for sudden customer concerns.
• Genuine desire to help people and provide solutions.

Responsibilities

• Engage with customers and ensure coordination with in-house teams.
• Build trust and maintain strong relationships with customers.
• Monitor customer queries and identify optimal solutions.
• Document recurring customer concerns and assess service quality.
• Develop strategies to improve customer service operations.

Skills

Customer-centric

Interpersonal skills

Problem solving

Product knowledge

Education

Bachelor's Degree in Hospitality Management, Business or any related course

Tools

Google Business Suite

Microsoft Office

Job description

A leading customer service firm in Mandaluyong is seeking a Client Relations Associate to enhance customer support experiences. The role involves engaging with clients, ensuring high-quality after-sales service, and building lasting relationships. Qualified candidates will hold a Bachelor's Degree related to hospitality or business, possess excellent interpersonal skills, and experience with Google Business Suite and Microsoft Office. This position offers a dynamic work environment with opportunities to collaborate with world-class brands.