Client & Product Success Manager

Adaptive Teams; Quezon City; On-site; PHP 400,000 - 800,000; Full time

Benefits offered by this job

Remote-First Role

Eastern Europe preferred

Job summary

Adaptive Teams is seeking a client-focused role that blends account management with product success for an AI-driven ad analysis platform. You will support advertising clients and platform users, translate performance insights into actionable recommendations, and coordinate with PPC managers, product and leadership to ensure client objectives are met.

This fully remote position offers flexible scheduling, cross-functional exposure across client services and product, and a chance to grow with a

Qualifications

• Experience managing client relationships in an agency or service-based environment.
• Background in Customer Success, Product Success or SaaS support.
• Clear written and verbal communication.
• Analytical thinker able to explain performance data in plain language.
• Organized and able to own priorities and drive tasks.
• Tech-savvy with CRMs, Google Workspace, Slack and dashboards.
• Familiarity with Amazon Ads or willingness to learn.

Responsibilities

• Act as the primary point of contact for a portfolio of advertising clients and AI tool users.
• Own client communication end-to-end: emails, calls, follow-ups, and proactive check-ins.
• Translate advertising performance and product insights into actionable recommendations.
• Run biweekly or monthly client calls to align on goals, performance, and next steps.
• Support onboarding and ongoing adoption of the AI ad analysis platform.
• Gather client and user feedback and turn it into insights for internal teams.
• Collaborate with PPC managers, product, and leadership to meet objectives.
• Hold internal stakeholders accountable for deliverables and timelines.
• Track account health, satisfaction, and risk signals across service and product clients.
• Keep CRM, documentation, and internal tools accurate and up to date.

Skills

Client account mgmt

Product mindset

Communication

Analytical thinking

Organization

Ownership

Tech-savvy

Amazon Ads

Proactive

Curious

Tools

CRM tools

Google Workspace

Slack

Task management tools

Dashboards

Job description

You’re the calm in the chaos for clients—and the voice of the user for the product. This role blends client account management with product success, supporting both advertising clients and users of an AI-driven ad analysis tool. If you love working with clients and shaping how products deliver value, this one’s for you.

About the Company

A leading provider of Amazon growth services. They help brands optimize advertising, improve product visibility, and develop e-commerce strategies that drive measurable results. As the company grows, we’re looking for someone who can work directly with the owner, and serve as a trusted partner in supporting high-impact projects that accelerate client success.

Location

Philippines - Fully Remote

Your Mission: Day to Day Responsibilities

• Act as the primary point of contact for a portfolio of advertising clients and AI tool users
• Own client communication end-to-end: emails, calls, follow-ups, and proactive check-ins
• Translate advertising performance and product insights into clear, actionable recommendations
• Run biweekly or monthly client calls, aligning on goals, performance, and next steps
• Support onboarding and ongoing adoption of the AI ad analysis platform
• Gather client and user feedback and turn it into clear insights for internal teams
• Collaborate closely with PPC managers, product, and leadership to ensure client objectives are met
• Hold internal stakeholders accountable for deliverables and timelines
• Track account health, satisfaction, and risk signals across both service and product clients
• Keep CRM, documentation, and internal tools accurate and up to date

Your Toolbox: Skills to be Successful

• Client Account Management Experience: Proven background managing client relationships in an agency or service-based environment
• Product / SaaS Mindset: Experience in Customer Success, Product Success, or supporting SaaS users is a big plus
• Communication Mastery: Clear, confident, and professional—both written and verbal
• Analytical Thinking: Comfortable explaining performance data and product insights in plain language
• Organization & Ownership: You manage priorities, follow through, and keep things moving
• Tech-Savvy: Comfortable with tools like CRMs, Google Workspace, Slack, task management tools, and dashboards
• Amazon Ads Familiarity: Basic Amazon PPC knowledge or strong motivation to learn quickly
• Proactive & Curious: You spot issues early and look for ways to improve client and user experience

Your Perks: What's in it for you

• Remote-First Role: Work from anywhere
• Location Preference: Eastern Europe is a strong plus, but not a hard requirement
• Career Growth: Exposure to both client services and product success paths
• Cross-Functional Impact: Work closely with product, PPC, and leadership teams
• Learning & Development: Deepen your expertise in Amazon advertising and SaaS products
• Flexible Schedule: Time-zone friendly collaboration with a results-first mindset

Why Adaptive Teams?

At Adaptive Teams, we don’t just fill positions – we create pathways to success. Whether you’re a seasoned pro or just starting out, we’re here to help you grow, innovate, and make an impact. If you’re looking for exciting opportunities and, a team that’s as passionate as you are, this is the place to be.