Technical Account Manager, Onboarding

Smartly; Manila; Hybrid; PHP 3,010,235 - 4,214,329; Full time

Job summary

A leading advertising technology company is looking for a Technical Account Manager in Manila. In this role, you will help advertisers onboard and scale their campaigns effectively, ensuring quality execution from day one. You'll be managing customer relationships, working closely with various teams to support integrations and optimize campaign performance. A strong understanding of the advertising landscape and excellent communication skills are essential. Flexibility for remote work is also available.

Qualifications

• Experience in technical account management or related client-facing role.
• Strong understanding of programmatic and social advertising landscape.
• Clear communication skills with customers and stakeholders.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as the primary technical point of contact for customers during onboarding.
• Support platform and ad account integrations.
• Manage end-to-end campaign delivery.
• Analyze campaign performance and provide optimization recommendations.

Skills

Technical account management

Project delivery

Client-facing roles

Understanding of programmatic advertising

Campaign optimization

Digital advertising platforms

Job description

Are you passionate about helping advertisers get up and running quickly and confidently on today’s leading advertising technology? As a Technical Account Manager at Smartly, you’ll play a critical role in helping new customers successfully onboard, launch, and scale their campaigns on our platform. Based in Manila, this role works closely with global customers and cross‑functional teams to deliver smooth onboarding experiences and high-quality campaign execution from day one. You’ll work hands‑on with Smartly’s creative automation and advertising technology—supporting integrations, setting up campaigns, reviewing creative and structures, and troubleshooting issues along the way. This role blends technical problem‑solving with operational delivery and customer partnership to ensure customers achieve strong early performance and long‑term success on Smartly.

Responsibilities

• Serve as the primary technical and operational point of contact for customers during onboarding
• Support platform and ad account integrations, ensuring correct and timely product setup
• Own end‑to‑end campaign delivery, from briefing and setup through QA, launch, reporting, and early optimization
• Partner closely with Account Managers, Production, Product, and Engineering teams to ensure smooth execution
• Review campaign structures, creative outputs, and configurations to ensure quality, feasibility, and alignment with strategy
• Manage timelines, dependencies, and turnaround times, proactively identifying and communicating risks
• Analyze campaign performance and translate data into actionable insights and optimization recommendations
• Apply industry and platform knowledge to support problem‑solving and idea generation
• Contribute to documentation of best practices and process improvements to support scalable delivery

Qualifications

• Have experience in technical account management, project delivery, campaign operations, or a similar client‑facing role
• Have a strong understanding of the programmatic and social advertising landscape, including campaign structures, targeting, measurement, and optimization levers across major platforms (e.g., Meta, TikTok, Google, DSPs)
• Bring familiarity with digital advertising platforms or marketing technology (preferred)
• Communicate clearly and confidently with both customers and internal stakeholders
• Are comfortable managing multiple workstreams, priorities, and deadlines in a fast‑paced environment
• Take a proactive, detail‑oriented, and collaborative approach to your work
• Are able to work Eastern Time (ET) hours to support global and US‑based customers
• Are able to work from the Manila office at least two days per week, with flexibility for remote work on other days
• Are curious, adaptable, and motivated to continue learning in the digital advertising space