Technical Client Success Manager

AMZ Allstars; Makati; Remote; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Philippine Employment Benefits

Private Health Insurance

13th Month Pay

Annual Pay Raise

15 Days of Leave Credits

Private Health Insurance

13th Month Pay

Annual Pay Raise

Leave Credits: 15 days

Job summary

A technology consulting firm is seeking a Technical Client Success Manager to drive client satisfaction and oversee AI-powered projects. This fully remote role involves managing client communications, leading onboarding processes, and coordinating project deliveries. Candidates should have at least 2 years of experience in client success or project management and a familiarity with technologies like ChatGPT and Zapier. The position offers excellent benefits, including health care, leave credits, and stable employment.

Qualifications

• 2+ years in Client Success, Account Management, or Project Coordination.
• Experience with technical products or services.
• Detail-oriented, organized, and able to handle multiple clients.
• Knowledge of AI tools such as ChatGPT, Zapier, Make.com is preferred.

Responsibilities

• Monitor and manage inbound leads and client communications.
• Lead client onboarding and translate input into project briefs.
• Review developer output for alignment with client expectations.
• Lead client onboarding and capture goals and pain points.

Skills

Client Success Management

Project Coordination

Technical Understanding

Gmail

Google Calendar

Tools

ChatGPT

Zapier

Make.com

Google Drive

Slack

ElevenLabs

Slack

Job description

About the job Technical Client Success Manager

Job title: Technical Client Success Manager

Employment Type: Full Time - Remote with Philippine Employment Benefits Health Care, Social Security Contribution, Paid Leave, 13-Month, etc.

Job Description

How you'll make an impact:

As a Technical Client Success Manager, you’ll play a pivotal role in driving client satisfaction and ensuring the success of AI-powered projects. You’ll act as the bridge between our clients often fast‑growing startups and the internal technical teams, managing inbound requests, coordinating development progress, and providing timely updates.

While prior experience with AI tools isn’t required, a strong foundation in client success, project coordination, or account management especially within a technical or software‑iven environment is essential. We’re particularly looking for someone with the ability to understand technical proposals and contribute to solution scoping and response generation.

What makes this role exciting is the direct exposure to cutting‑edge AI tools and workflows including ChatGPT, Zapier, and Make.com. You’ll receive hands‑on training to help you grow comfortable with AI systems and terminology, making this a high‑growth, high‑learning opportunity for anyone passionate about the future of tech.

Core Responsibilities

Monitor and manage inbound leads and client communications.

Maintain clear timelines and track development progress.

Ensure regular and clear updates are provided to clients.

Client Onboarding & Discovery

Lead client onboarding and capture key goals and pain points.

Turn client input into scoped‑out project briefs for internal teams.

• You’ll receive training on AI concepts and tools so you can confidently translate needs into solutions.

Project Coordination & Delivery

Act as the main point of contact for assigned clients.

Write clear task briefs and track deliverables.

• Keep timelines, communications, and expectations in sync between clients and internal teams.

Light QA & Technical Understanding

Review developer output to ensure it aligns with client expectations.

• While you won’t build anything yourself, you’ll be exposed to workflows using tools like ChatGPT, Zapier, Make.com, and other industry standard AI tools.
• Training and support will be provided to help you grow comfortable with AI systems and terminology.

Client Relationship Management

Build trust and rapport with clients.

• Identify additional ways to support them through automation and systemization.
• Participate in upsell, renewal, and feedback loops alongside the founder.

Required Experience

• 2+ years in Client Success, Account Management, or Project Coordination
• Background working with a technical product or service (e.g. software, SaaS, agency, CRM, martech, or similar)
• Knowledge with platforms like ChatGPT, Zapier, Make.com, n8n, ElevenLabs, Airtable, etc.
• Past exposure to AI, process‑automation, or no‑code tools
• Experience working with startups, agencies, or fast‑paced teams
• Detail‑oriented, organized, and able to juggle multiple clients or projects
• Strong familiarity with Gmail, Google Calendar, Google Drive, Google Docs, and Slack—these are our core operations tools and experience using them is a must.

Schedule & Location Setup

Location: Fully Remote

Schedule:

Work Days: Monday to Friday

Supervisory Contract: Not subject to Holiday Premium, Night Shift Differential, Overtime

Benefits

• Philippine Employment, Work from Home, SSS, PhilHealth, Pag-IBIG
• Private Health Insurance
• 13th Month Pay, Annual Pay Raise, Above‑Market Pay
• 15 Days of Leave Credits (6 Sick, 6 Vacation, 2 Emergency, 1 Birthday), Paid Birthday Leave
• Stable Employment, Skills Development Opportunities