Client Ops Associate I - Billing Operations

JPMorgan Chase & Co.; Metro Manila; On-site; PHP 1,100,000 - 1,900,000; Full time

Job summary

JPMorgan Chase & Co. in Metro Manila seeks a Client Ops Associate I (Manager) in Billing Operations to own timely fee billing setup, workflow case management, and resolution of inquiries within SLAs raised by internal client services and relationships teams for invoices and billing agreements.

You will collaborate with Revenue Management, Relationship Management, and Billing Technology to ensure accurate pricing, update the billing platform, and drive process improvements while managing risk.

Qualifications

• 7+ years of Operations, Financial/Banking/BPO, or Project Management experience.
• Experience with billing operations or securities services operations is a plus.
• Proficient in Microsoft Office (Excel, PowerPoint, Word).
• Strong analytical, stakeholder management, and problem-solving skills.
• Ability to manage multiple priorities in a global environment.
• Experience leading projects and influencing peers and senior professionals.

Responsibilities

• Analyze client fee schedules and apply them in the billing platform accurately and timely.
• Coordinate with Revenue Management, Relationship Management, and Client Service to ensure invoices reflect agreed fee structures.
• Identify new price points not in Advantage and coordinate/testing new code with Billing Tech support.
• Bill clients up to date and support ongoing invoice production with documentation.
• Provide support to the Billing Services inquiry management team.
• Clear the Advantage suspense file and manage MIS tasks.

Skills

Operations experience

MS Office

Problem solving

Leadership

Communication with senior mgmt

Strategic thinking

Partnership building

Education

Bachelor's degree - Accounting/Finance/Management/Business

Tools

Alteryx

Tableau

UiPath

SQL

MS Access

Job description

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area?

As a Client Ops Associate I (Manager) within Billing Operations, you will own timely fee billing related setup, workflow case management and efficient closure of inquiries within standard level agreement raised by internal client services, relationship management teams and clients for fee billing invoices and billing agreements. The areas of focus will be across all Corporate & Investment Banking (CIB) product lines supported by Billing Operations such as Custody, Fund Accounting, Collateral, Depositary, etc. Your role will be key in driving toward the primary mission of Billing Operations which is accurate and timely bills for all clients.

Job Responsibilities

• Analyze client fee schedules and applying them in the billing platform accurately and timely
• Coordinate with Revenue Management, Relationship Management, and Client Service to ensure invoices reflect agreed fee structures.
• Identify new product price points not currently supported in Advantage and coordinating/testing new code development with the Billing Technology support team
• Bill the client up to date and providing documentation to the Billing Production Manager for support in ongoing invoice production
• Provide support to the Billing Services inquiry management team
• Clear the Advantage suspense file and manage Management Information System (MIS) tasks.
• Ability to be flexible, follow tight deadlines, organize and prioritize work
• Escalate timely and work closely with your manager for anything that may result to an escalation or anything that is foreseen to result as one. This is to ensure that appropriate controls and stakeholder management take place as the issue progresses through resolution.
• Perform thorough review of the set up cases assigned and complete these within a defined SLA. Assist your manager for any BAU-related metrics reporting
• Review SOPs and updates through Change Management where necessary. Participate or lead process improvement initiatives aimed to reduce manual process or for improvement of client experience
• Effectivelypartner with Risk Management to ensure adequate risk mitigation strategies are in place and followed.

Required qualifications, skills and capabilities

• 7+years of Operations, Financial/Banking/BPO industry, or Project Management experience
• Must be proficient in Microsoft Office suite: Excel, PowerPoint and Word
• Strong problem solving and solutions management competencies; displaying great analytical and problem-solving skills, stakeholder management, complaints/escalations handling
• Ability to adapt to a Fast-paced environment – should have solid organizational and task management skills; ability to manage multiple and conflicting priorities in a Global environment
• Ability to lead and direct projects and meetings; demonstrated abilities to influence and negotiate with peers and more senior professionals
• Strong leadership skills, initiative, self-starter, and results oriented demeanor
• Strategic thinker with ability to address future state requirements, forward thinking mindset
• Ability to communicate and interact comfortably with senior management across a global environment
• Ability to create partnerships across functional lines of business and subject matter experts

Preferred qualifications, skills and capabilities

• Bachelor Degree - Accounting, Finance, Management, or Business preferred
• Previous experience with Billing Operations, Securities Services Operations, Brokerage and/or Custody Operations a plus
• Knowledge on Alteryx, Tableau, UiPath, SQL, MS Access a plus

Shift: Should be flexible to do APAC and EMEA hours (9am, 12nn, 2pm)