Billing Analyst

ibex; Philippines; On-site; PHP 500,000 - 900,000; Full time

Job summary

ibex is seeking a Billing Analyst to manage monthly invoicing for a multi-entity Europe structure. You will ensure accurate billing, resolve queries, and liaise with internal teams to meet SLAs in a fast-paced Order to Cash environment.

Successful candidates will have strong billing experience, be detail-oriented, and capable of working independently while maintaining confidentiality across finance processes. You will contribute to process improvements and participate in audits as required.

Qualifications

• Proven previous experience in a similar billing role.
• Experience with financial systems and invoicing processes.
• Strong problem-solving skills and ability to meet deadlines.
• Ability to maintain confidentiality and work independently within a team.
• Proficient in MS Word, Excel, and Outlook.

Responsibilities

• Issue monthly usage invoices accurately for multiple entities.
• Investigate billing queries from clients and internal teams to resolution.
• Research and resolve billing disputes promptly.
• Coordinate with internal departments to resolve queries within SLAs.
• Assist with month-end reconciliation and provide audit evidence as required.
• Highlight contractual terms not supported by the billing system.
• Support billing initiatives and various finance projects.

Skills

Problem solving

Attention to detail

Independent work

Confidentiality

Communication skills

Multi-tasking

Team collaboration

Tools

Financial Force

Oracle

Yardi

MS Word

Excel

Outlook

Job description

Overview

As the Billing Analyst you have responsibility for a variety of duties for a complex structure of entities across Europe including correctly compiling regional billing data for invoicing, whilst ensuring all transactions are properly authorised and processed correctly onto the Company’s accounting systems. You enjoy working in a high-volume environment, have strong interpersonal skills and are a proven team player.

You have strong billing experience and a passion for building strong relationships with internal and external stakeholders. You are resilient by nature and familiar with being in a customer facing role. You are innovative and have the ability to think on your feet and work with minimal supervision.

With a can-do attitude and the ability to adapt to changing role requirements, you will be an integral part of the Order to Cash team. The ability to prioritize and excellent attention to detail is key for this fast-paced role.

This position will report to the Manager EMEA Billing

Responsibilities

• Ensure accurate & timely issuance of monthly usage invoices, to include power, remote hands, IP bandwidth and other units, dependent on business requirements
• Promptly investigate and address Billing Queries raised by clients & internal customers and use the available tools to chase for resolutions from internal sources
• Research and resolve billing disputes in a timely manner
• Liaise with various internal departments to investigate and resolve billing queries in line with agreed SLAs.
• Ensure that any Unidentified or Unallocated Cash amounts are pursued and resolved in a timely manner
• Reconcile any variances and be able to explain the differences to the Billing and Cash Supervisor / wider finance community
• Submit credit memos for approval following appropriate company policies, with full supporting documentation
• Ensure invoices are delivered to customers accurately and in timely manner
• Participate in the month end reconciliation process
• Provide audit evidence per requests
• Highlight any contractual terms which are unable to be supported automatically by the billing system
• Work independently with End Users and Operational Leads to fully define and map such company processes and procedures, highlighting existing controls, potential risks and current issues
• Suggest areas for alignment and process improvement
• Support and participate in Billing initiatives as required
• Assist with various Finance projects
• Carry out ad hoc tasks as required by the Billing Supervisor & Manager

Qualifications

Education & Experience

• Proven previous experience in a similar role
• Knowledge of standard accounting packages (ideally Financial Force , Oracle, Yardi )
• Good problem-solving skills; a creative approach with the ability to develop new ideas
• Ability to produce work to a consistently high standard within tight deadlines
• Capability to work independently and as part of a team
• Ability to understand the importance of confidentiality and to ensure that confidentiality is maintained
• Demonstrated ability to operate software applications including MS Word, Excel (Intermediate), and Outlook

Other Skills & Abilities

• Flexible and adaptable, self-motivated and a pro-active worker
• Excellent communication skills, oral and written
• Ability to communicate effectively to a variety of audiences
• Ability to manage multiple priorities and work within limited time constraints
• Excellent analytic capabilities with attention to detail

Systematic & organised, with an ability to deliver to deadlines