Access Management & Operations Analyst

JPMorganChase; Taguig; On-site; PHP 350,000 - 550,000; Full time

Job summary

JPMorganChase in the Philippines is seeking a Business Operations Analyst within the Access Management Group Center of Excellence to process user access requests and resolve issues, ensuring compliance with access control policies.

You will collaborate with technology teams and internal clients to provide clear, effective solutions, support production activities, and maintain detailed records in a fast-paced environment.

Qualifications

• Bachelor’s degree or equivalent experience.
• Strong customer service focus and problem-solving skills.
• Excellent written and verbal communication.
• Ability to collaborate with business stakeholders.
• Knowledge of access controls and business function access needs.
• Experience in production support and handling escalations.

Responsibilities

• Process user access requests using multiple tools and systems.
• Deliver high-quality customer service to internal clients.
• Resolve access issues and liaise with business partners.
• Ensure compliance with access control policies and standards.
• Collaborate with team members and stakeholders to address access needs.
• Communicate clearly with all levels of employees.
• Provide accurate problem identification, escalation handling, and ticket documentation.
• Take ownership of client issues and engage appropriate parties for resolution.
• Support production activities and maintain detailed records.
• Influence and partner with colleagues across the organization.
• Multitask and deliver results in a fast-paced environment.

Skills

Customer service

Communication

Access controls

Problem-solving

Stakeholder collaboration

Time management

Escalations handling

Multitasking

Documentation

Executive communication

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Excel

PowerPoint

Job description

JPMorganChase in the Philippines is seeking a Business Operations Analyst within the Access Management Group Center of Excellence to process user access requests and resolve issues, ensuring compliance with access control policies.

You will collaborate with technology teams and internal clients to provide clear, effective solutions, support production activities, and maintain detailed records in a fast-paced environment.