Client Onboarding Specialist - IT Services

Blue Grid Solutions Network Inc.; Central Luzon; On-site; PHP 223,000 - 357,000; Full time

Job summary

Blue Grid Solutions Network Inc. (BGSN PH) seeks an Onboarding Specialist for its Central Luzon, Philippines team.

This full-time, on-site role guides new clients through the end-to-end onboarding process, coordinating with engineering, project management, and customer success to ensure smooth activation of managed services. The ideal candidate will manage requirements, document milestones, resolve onboarding issues, and maintain records in CRM and ticketing systems.

Qualifications

• Strong interpersonal and communication abilities to engage with clients and internal teams.
• Experience in customer onboarding and end-to-end activation of services.

Responsibilities

• Guide clients through end-to-end onboarding processes including requirements collection and technical setup.
• Coordinate with engineering, project management, and customer success to configure accounts and validate integrations.
• Maintain accurate CRM and ticketing records; prepare status reports for stakeholders.
• Improve onboarding documentation and workflows to enhance client experience and efficiency.

Skills

Interpersonal skills

Communication

Onboarding experience

Education

Bachelor's degree in Information Technology, Business, or related field

Tools

CRM

Ticketing systems

Job description

Blue Grid Solutions Network Inc. (BGSN PH) seeks an Onboarding Specialist for its Central Luzon, Philippines team.

This full-time, on-site role guides new clients through the end-to-end onboarding process, coordinating with engineering, project management, and customer success to ensure smooth activation of managed services. The ideal candidate will manage requirements, document milestones, resolve onboarding issues, and maintain records in CRM and ticketing systems.