Onboarding Specialist

Blue Grid Solutions Network Inc.; Central Luzon; On-site; PHP 223,000 - 357,000; Full time

Job summary

Blue Grid Solutions Network Inc. (BGSN PH) seeks an Onboarding Specialist for its Central Luzon, Philippines team.

This full-time, on-site role guides new clients through the end-to-end onboarding process, coordinating with engineering, project management, and customer success to ensure smooth activation of managed services. The ideal candidate will manage requirements, document milestones, resolve onboarding issues, and maintain records in CRM and ticketing systems.

Qualifications

• Strong interpersonal and communication abilities to engage with clients and internal teams.
• Experience in customer onboarding and end-to-end activation of services.

Responsibilities

• Guide clients through end-to-end onboarding processes including requirements collection and technical setup.
• Coordinate with engineering, project management, and customer success to configure accounts and validate integrations.
• Maintain accurate CRM and ticketing records; prepare status reports for stakeholders.
• Improve onboarding documentation and workflows to enhance client experience and efficiency.

Skills

Interpersonal skills

Communication

Onboarding experience

Education

Bachelor's degree in Information Technology, Business, or related field

Tools

CRM

Ticketing systems

Job description

Company Description

Blue Grid Solutions Network Inc. (BGSN PH) is a Managed Service Provider specializing in enterprise-grade IT operations, infrastructure management, cybersecurity, cloud solutions, technical consulting, and digital transformation. The company partners with organizations across diverse industries to deliver comprehensive technology management under predictable monthly service agreements. Its team includes experienced engineers, consultants, project managers, cybersecurity professionals, and customer success specialists focused on achieving measurable business outcomes. As an independent regional corporate partner of Barrister Global Services Network Inc., BGSN PH leverages over 50 years of global IT service heritage, standardized support, and rigorous enterprise governance. BGSN PH positions itself as an institutional infrastructure shield, designed to protect network uptime and support compliance with the Philippine Data Privacy Act of 2012 (RA 10173).

Role Description

The Onboarding Specialist is a full-time, on-site role based in Central Luzon, Philippines. This role is responsible for guiding new clients through the end-to-end onboarding process, including collecting requirements, coordinating technical setup, and ensuring smooth activation of managed services. The Onboarding Specialist will collaborate with internal teams such as engineering, project management, and customer success to configure accounts, validate system integrations, and document onboarding milestones. Daily activities include communicating timelines and expectations to clients, resolving onboarding-related issues, maintaining accurate records in CRM and ticketing systems, and preparing status reports for stakeholders. The role also involves continuously improving onboarding documentation and workflows to enhance client experience and operational efficiency.

Qualifications

• Candidates should possess strong Interpersonal Skills and Communication abilities to effectively engage with clients and internal teams.


• Candidates should possess Customer Onboarding and Client Onboarding experience to manage end-to-end implementation and activation of services.


• Candidates should possess solid Analytical Skills to interpret client requirements, identify risks, and recommend solutions during the onboarding process.


• Candidates should possess proficiency in using CRM or ticketing systems, with strong attention to detail and documentation practices.


• Relevant experience in IT services, managed services, or technology consulting is beneficial.


• Ability to work on-site in Central Luzon, Philippines, with a structured, process-driven approach and commitment to data privacy and security standards.


• Preferred qualifications include a bachelor’s degree in Information Technology, Business, or a related field, or equivalent practical experience.