Client Onboarding & Accounts Growth Specialist

Utility Profit; Mexico; Hybrid; PHP 400,000 - 640,000; Full time

Job summary

Utility Profit is seeking a motivated Account Management Specialist to join our growing SaaS team. You’ll support partner onboarding, manage a portfolio of small-to-mid-sized accounts, and help drive retention and satisfaction across our partner base.

You’ll work with the Account Management team to ensure partners are set up for success, gain exposure to strategic account management, and collaborate across product and engineering to communicate client feedback.

Qualifications

• 1–3 years in SaaS account management or customer success.
• Experience managing smaller accounts or supporting senior team members.
• Metrics-driven with retention, adoption, and revenue goals.
• Ability to learn new systems and communicate with product/engineering teams.
• Excellent written and verbal communication.

Responsibilities

• Support onboarding for new partners and ensure smooth adoption.
• Manage a portfolio of small-to-mid-sized accounts with guidance from senior team members.
• Respond to partner inquiries and identify opportunities to improve client experience.
• Monitor account health metrics and flag risks or expansion opportunities.
• Assist with revenue growth initiatives.
• Collaborate with product and engineering to relay client feedback.
• Maintain accurate CRM documentation and reporting.
• Contribute to improving internal processes as we scale.

Skills

Customer communication

Written communication

Organization

Growth mindset

Technical aptitude

Job description

Utility Profit is seeking a motivated Account Management Specialist to join our growing SaaS team. You’ll support partner onboarding, manage a portfolio of small-to-mid-sized accounts, and help drive retention and satisfaction across our partner base.

You’ll work with the Account Management team to ensure partners are set up for success, gain exposure to strategic account management, and collaborate across product and engineering to communicate client feedback.