Client Implementation & Practice Operations Lead

5 ELK; Cebu City; Presencial; PHP 1.200.000 - 2.400.000; Tempo integral

Benefícios oferecidos por esta vaga

Competitive salary package

HMO coverage and wellness programs

Modern office with an In-house pantry

Continuous learning & career growth

Fun, inclusive culture

Sports clubs, social activities andMil

Resumo da vaga

5 ELK in Cebu City, Philippines, seeks a Head of Client Implementation and Practice Operations to oversee client implementation and optimize daily systems. This senior role coordinates advisers, clients, providers and technology partners to ensure work is organized, visible and followed through.

The role drives a hands‑on program across technology enablement, automation and process improvements, while maintaining client care, compliance and accountability.

Qualificações

• Strong implementation knowledge and ability to understand the practical intent and sequencing of approved advice.
• Demonstrated ownership of complex, multi‑party client work.
• Ability to lead workflow discussions and create clarity where information is incomplete.

Responsabilidades

• Own and continually improve the practice’s implementation process.
• Lead each client’s implementation project from authority through to completion.
• Lead appropriate implementation meetings and keep clients informed about progress.

Ferramentas

Power BI

Fin365

Microsoft 365

Workflow automation

Microsoft agents

AI tools

Descrição da vaga

5 ELK in Cebu City, Philippines, seeks a Head of Client Implementation and Practice Operations to oversee client implementation and optimize daily systems. This senior role coordinates advisers, clients, providers and technology partners to ensure work is organized, visible and followed through.

The role drives a hands‑on program across technology enablement, automation and process improvements, while maintaining client care, compliance and accountability.