Client Experience Coach (Cebu)

5 ELK; Cebu City; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary package

HMO coverage and wellness programs

Modern office with in-house pantry and

social spaces

Continuous learning & leadership

development

Fun, inclusive culture with sports"

Job summary

5 ELK is seeking a Client Experience Coach to bridge clients and our Cebu City team, leading a pod to deliver exceptional client experiences aligned with client goals.

You will coach and develop team members, build trusted client relationships, and monitor performance with input from our Learning & Development team to support growth and accountability.

Qualifications

• Bachelor's degree required.
• Strong communicator with relationship-building skills.
• Experience in leadership, coaching, and account management (BPO or financial services preferred).
• Highly organized and calm under pressure, delivering quality results.
• Grounded, empathetic, collaborative leader.

Responsibilities

• Lead and coach a team of team members to deliver outstanding, accurate, and timely work for clients.
• Build strong, proactive relationships with clients, understanding their needs and ensuring expectations are met.
• Monitor performance, provide regular feedback, co-facilitate the team member performance review process and support professional growth and accountability in collaboration with our Learning & Development team.
• Accurate and timely record-keeping for both team members and clients.
• Address challenges early, working with clients to find practical, win–win solutions, with the support of your CX Manager as required.
• Role-model 5 ELK values and drive a culture of excellence, connection, and continuous improvement.

Skills

Leadership

Coaching

Account management

Communication

Relationship building

Organization

Calm under pressure

Collaboration

Education

Bachelor's degree

Job description

Cebu City, Philippines | Posted on 10/27/2026

As a Client Experience Coach, you’ll be the bridge between our clients and their 5 ELK team. You’ll lead, develop, and manage a pod of team members to deliver an exceptional client experience, while working closely with the client to understand their needs, and ensure their team member meets both 5 ELK standards and the client’s goals.

You’ll be hands‑on in supporting your team day‑to‑day, while building trusted partnerships with clients, helping both parties realise the potential of their relationship. You’ll also be a consistent and valuable source of support in helping your team grow.

What You’ll Do

• Lead and coach a team of team members to deliver outstanding, accurate, and timely work for clients.
• Build strong, proactive relationships with clients, understanding their needs and ensuring expectations are met.
• Monitor performance, provide regular feedback, co‑facilitate the team member performance review process and support professional growth and accountability in collaboration with our Learning & Development team.
• Accurate and timely record‑keeping for both team members and clients.
• Address challenges early, working with clients to find practical, win–win solutions, with the support of your CX Manager as required.
• Role‑model 5 ELK values and drive a culture of excellence, connection, and continuous improvement.

Requirements

What We’re Looking For

• A Bachelor's degree holder
• Strong communicator who builds trust and relationships with ease.
• Someone experienced in leadership, coaching, and account management (BPO or professionals/financial services preferred).
• Highly organised, balancing client priorities, team needs, and multiple moving parts.
• Calm under pressure, proactive in solving problems, and focused on delivering quality results.
• Grounded, empathetic, and collaborative - the kind of leader people want to follow.

The Perks

• Competitive salary package
• HMO coverage and wellness programs
• Modern office with in‑house pantry and social spaces
• Continuous learning & leadership development
• Fun, inclusive culture with sports clubs, social activities, and milestone celebrations

5 ELK is a place where people make a difference and grow their careers.

You’ll join a team that believes great client experiences begin with empowered people who take ownership, commit to growth, and bring out the best in others.

Our culture builds confidence, connection, and care into every interaction. It’s how we help clients succeed and how we help each other grow.

If you’re driven to make a real difference for your clients and your team, you’ll find the support, trust, and challenge here to help you lead with purpose and grow with pride.