Client-Focused Financial Analyst I

Sun Life; Taguig; On-site; PHP 320,000 - 420,000; Full time

Job summary

Sun Life Philippines is seeking a dedicated Call Centre professional to deliver outstanding customer service for inquiries about products, services and policies. The role emphasizes strong English communication, listening skills, and adherence to company guidelines.

You will work with a team of colleagues to handle inbound calls, solve client questions from the first contact, and contribute to a culture of service excellence within the Sun Life client experience.

Qualifications

• Strong command of the English language, both verbal and written.
• Ability to handle diverse situations in a positive and professional manner.
• Proficiency with Windows OS and Office applications.

Responsibilities

• Provide world class call centre service for inquiries on products, services, policies and claims (inbound calls).
• Handle inquiries with a friendly and professional approach from the first contact, following policies and procedures.
• Collaborate with the team and learn continuously to improve quality and efficiency.
• Commit to teamwork and adherence to internal policies and guidelines.

Skills

English communication

Active listening

Customer service

Problem solving

Tools

Microsoft Office

Job description

Sun Life Philippines is seeking a dedicated Call Centre professional to deliver outstanding customer service for inquiries about products, services and policies. The role emphasizes strong English communication, listening skills, and adherence to company guidelines.

You will work with a team of colleagues to handle inbound calls, solve client questions from the first contact, and contribute to a culture of service excellence within the Sun Life client experience.