Client-Facing Loan Solutions Specialist

Global Sme Loans Inc.; Rizal; On-site; PHP 180,000 - 300,000; Full time

Benefits offered by this job

Additional leave

Company events

Flextime

Health insurance

Opportunities for promotion

Paid training

Pay raise

Promotion to permanent employee

Job summary

Global SME Loans Inc. is hiring for a full-time customer service role in the Philippines. You will handle applications, screen documents, and guide borrowers through loan processes while maintaining strong communication and adaptability in a fast-changing environment.

Responsibilities include servicing borrowers and consultants, updating loan systems, and ensuring timely submission of requirements with a focus on client satisfaction and accuracy.

Qualifications

• Graduate of a related business course; undergraduate acceptable.
• Experience preferably with sales; fresh graduates welcome to apply.
• Negotiation skills required.
• Computer literate.
• Good communication skills, both written and oral.
• Flexible in adapting to a fast-changing environment.
• Goal oriented.
• Customer service oriented.

Responsibilities

• Provide excellent customer service to borrowers and loan consultants from receiving to post-release.
• Receive and collect client applications and requirements.
• Screen applications for pre-qualification, document validity, and hold/negative areas.
• Run Masterlist and FFCC.
• Encode and update client details to our Loan System and Transmittal.
• Orient clients regarding loan products and processes.
• Process and monitor applications until loan release.
• Follow up clients to submit pending requirements.
• Update clients about loan status and details.
• Confirm loan details with the borrower.

Skills

Customer service

Communication skills

Negotiation skills

Sales experience

Adaptability

Goal oriented

Customer service oriented

Education

Bachelor's degree

Undergraduate acceptable

Tools

Loan system

Job description

Global SME Loans Inc. is hiring for a full-time customer service role in the Philippines. You will handle applications, screen documents, and guide borrowers through loan processes while maintaining strong communication and adaptability in a fast-changing environment.

Responsibilities include servicing borrowers and consultants, updating loan systems, and ensuring timely submission of requirements with a focus on client satisfaction and accuracy.