Customer Success & Loan Solutions Associate

Global SME Loans Inc.; Guiguinto; On-site; PHP 279,000 - 390,600; Full time

Job summary

Global SME Loans Inc. in Bulacan, Philippines, is looking for a dedicated team member to provide excellent customer service to borrowers and loan consultants. The role involves processing and monitoring loan applications while fostering a goal-oriented, supportive work environment.

Ideal candidates are graduates of related business courses, possess negotiation and communication skills, and are flexible in adapting to fast-changing environments. Join us in helping OFWs achieve their dreams!

Qualifications

• Education Graduate of any related business course, Undergraduate is acceptable.
• Experience Preferably with sales experience but fresh graduate is welcome to apply.
• With good communication skills both written and oral.

Responsibilities

• Provide Excellent Customer Service to both Borrowers and Loan Consultants.
• Receive clients' application forms and requirements.
• Screening (Pre-qualifications, Validity of documents, hold/negative areas).
• Run proper Masterlist and FFCC.
• Encode and update details of the client.
• Orient the client regarding Loan Products and Process.
• Process and monitor applications until release of loan.
• Follow up on clients to submit their pending requirements.
• Update clients about their loan application status.
• Confirm loan details to the borrower.

Skills

Excellent Customer Service

Negotiation skills

Computer literate

Good communication skills

Flexible in adapting to fast changing environment

Goal oriented

Customer Service Oriented

Education

Graduate of any related business course

Job description

Global SME Loans Inc. in Bulacan, Philippines, is looking for a dedicated team member to provide excellent customer service to borrowers and loan consultants. The role involves processing and monitoring loan applications while fostering a goal-oriented, supportive work environment.

Ideal candidates are graduates of related business courses, possess negotiation and communication skills, and are flexible in adapting to fast-changing environments. Join us in helping OFWs achieve their dreams!