Client Experience & Settlements Coordinator

obs; Makati; Remote; PHP 400,000 - 600,000; Full time

Benefits offered by this job

Medical, dental, and life insurance

Paid vacation and sick leave

Financial assistance program

Company events

Job summary

obs is seeking a skilled candidate to assist in client experience and finance coordination in Makati, Philippines. The role involves managing client journeys, conducting surveys, and ensuring seamless communication with clients and stakeholders.

Ideal applicants should have experience in customer service and CRM systems, possess strong organizational skills, and demonstrate attention to detail. Enjoy benefits such as medical coverage and competitive salary.

Qualifications

• Experience in customer service, call center, or administrative support roles.
• High attention to detail with strong data accuracy.
• Ability to follow structured processes and scripts.

Responsibilities

• Assist clients through the entire experience journey.
• Conduct CSAT surveys to gather client feedback.
• Maintain accurate records in CRM systems.

Skills

Customer service experience

Verbal communication skills

Attention to detail

CRM systems experience

Organizational skills

Time management skills

Tools

Google Workspace

Microsoft Office

Job description

obs is seeking a skilled candidate to assist in client experience and finance coordination in Makati, Philippines. The role involves managing client journeys, conducting surveys, and ensuring seamless communication with clients and stakeholders.

Ideal applicants should have experience in customer service and CRM systems, possess strong organizational skills, and demonstrate attention to detail. Enjoy benefits such as medical coverage and competitive salary.