Travel Experience Concierge

Recruitify_HR; Muntinlupa; On-site; PHP 240,000 - 360,000; Full time

Job summary

Recruitify_HR in the Philippines is seeking a customer service professional to guide clients through their travel experiences, from initial inquiry to post-trip follow-up. You will assist customers with bookings (flights, accommodations, excursions), resolve inquiries and complaints promptly, and keep accurate records of interactions and transactions while maintaining a client-centric approach.

Ideal candidates have excellent communication, strong problem-solving skills, and proficiency with

Qualifications

• Bachelor's degree preferred.
• 3-5 years in customer service or travel industry.
• Strong communication and interpersonal skills.
• Proficiency in booking software and travel management tools.
• Detail-oriented with ability to multitask and solve problems.

Responsibilities

• Provide exceptional customer service to clients throughout their travel experience.
• Assist customers with booking travel arrangements, including flights, accommodations, and excursions.
• Resolve customer inquiries and complaints in a timely and effective manner.
• Communicate with clients regarding travel itineraries and updates.
• Maintain accurate records of customer interactions and transactions.

Skills

Communication skills

Interpersonal skills

Multitasking

Problem-solving

Education

Bachelor's degree in a relevant field

Tools

Booking Software

Travel management tools

Job description

Recruitify_HR in the Philippines is seeking a customer service professional to guide clients through their travel experiences, from initial inquiry to post-trip follow-up. You will assist customers with bookings (flights, accommodations, excursions), resolve inquiries and complaints promptly, and keep accurate records of interactions and transactions while maintaining a client-centric approach.

Ideal candidates have excellent communication, strong problem-solving skills, and proficiency with