Client Engagement & Retention Strategist

AIA Hong Kong and Macau; Manila, Hinoba-an; On-site; PHP 558,000 - 781,000; Full time

Job summary

MediCard Phils., Inc. is a leading Philippine HMO founded by doctors, focusing on service-oriented total health care.

We are seeking assertive, energetic individuals for aClient engagement role to develop engagement strategies and educate clients on the full range of HMO benefits. The successful candidate will analyze client data, monitor satisfaction, and coordinate with marketing, customer service, and provider networks to ensure a seamless, positive experience for members and employers across

Qualifications

• Experience developing client engagement strategies.
• Ability to analyze client demographics, health status, and utilization patterns.
• Strong communication and presentation skills.

Responsibilities

• Develop and implement client engagement strategies aligned with the company's overall goals for client retention and satisfaction.
• Analyze client data (demographics, health status, utilization patterns) to identify segments and tailor engagement initiatives to specific needs.
• Proactively monitor client satisfaction and identify opportunities to improve service delivery. Oversee actions to address potential issues.
• Conduct regular client meetings to review account performance, discuss upcoming renewals, and identify opportunities for upselling or cross-selling additional services.
• Educate clients on the full range of HMO benefits, programs, and resources available to their employees.
• Design and execute client communication campaigns and events across various channels (email, SMS, app notifications, print materials) to promote health awareness, encourage preventive care, and inform members about available resources / services.
• Gather and analyze client feedback to identify areas for improvement in service delivery and communication.
• Prepare reports: activity management; renewal status and progress Initiate, negotiate, and close account renewal, including achievement of appropriate rate action to ensure account profitability.
• Oversee client collection / payment for renewals.
• Oversee management of accurate client records, including contact information, membership data, and service utilization reports.
• Collaborate with internal departments (e.g., customer service, provider network, marketing) to ensure a consistent and positive client experience across all touchpoints.

Skills

Client engagement

Data analysis

Campaign management

Account management

Client communication

Job description

MediCard Phils., Inc. is a leading Philippine HMO founded by doctors, focusing on service-oriented total health care.

We are seeking assertive, energetic individuals for aClient engagement role to develop engagement strategies and educate clients on the full range of HMO benefits. The successful candidate will analyze client data, monitor satisfaction, and coordinate with marketing, customer service, and provider networks to ensure a seamless, positive experience for members and employers across