Healthcare Client Engagement & Retention Specialist

aia; Philippines; On-site; PHP 420,000 - 660,000; Full time

Job summary

MediCard Phils., Inc. is seeking an assertive, dynamic individual to lead client engagement initiatives for our health maintenance organization. You will develop strategies, analyze member data, and partner with internal teams to enhance retention and satisfaction.

Responsibilities include conducting regular client meetings, guiding renewals, and educating clients on the full range of HMO benefits and services. A strong focus on cross-functional collaboration and service excellence is essential.

Qualifications

• Excellent communication and relationship-building abilities.
• Analytical mindset for demographic and utilisation data.
• Strong project management and meeting facilitation skills.

Responsibilities

• Develop and implement client engagement strategies aligned with MediCard's goals.
• Analyze client data to tailor engagement initiatives for specific needs.
• Monitor client satisfaction and address issues to improve service delivery.
• Conduct regular client meetings to review account performance and renewals.
• Educate clients on HMO benefits and resources available to employees.

Job description

MediCard Phils., Inc. is seeking an assertive, dynamic individual to lead client engagement initiatives for our health maintenance organization. You will develop strategies, analyze member data, and partner with internal teams to enhance retention and satisfaction.

Responsibilities include conducting regular client meetings, guiding renewals, and educating clients on the full range of HMO benefits and services. A strong focus on cross-functional collaboration and service excellence is essential.