Client Calls & Booking Coordinator

Deployed Philippines Inc.; Eastern Manila District; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Company events

Job summary

Stamp Duty Advisory Services Ltd. is seeking a Client Calls & Booking Coordinator in the Philippines. The role focuses on handling inbound calls, guiding prospective clients, and arranging client review appointments with a professional telephone manner.

You will be the first point of contact, requiring strong English communication, organization, and confidence in managing bookings within a structured process.

Qualifications

• Experience in a customer-facing telephone role (BPO/call center desirable).
• Clear, confident and professional spoken English.
• Excellent listening and communication skills.
• Friendly telephone manner with rapport-building ability.
• Strong organisation and attention to detail when recording client information.
• Confidence managing calls efficiently while staying patient and personable.
• Comfortable using computers and basic business systems to manage bookings.
• Reliable, punctual and able to follow structured processes.
• Positive, proactive attitude and willingness to learn.

Responsibilities

• Answer incoming calls promptly and professionally.
• Greet prospective clients and determine the reason for their call.
• Explain services clearly with approved guidance and next steps.
• Ask initial questions to assess suitability for a review.
• Book client review appointments considering team availability.
• Confirm booking details and explain appointment process.
• Make outbound calls to follow up enquiries and confirm appointments.
• Maintain accurate records of calls, client details, outcomes and bookings.
• Coordinate with colleagues to route clients to the appropriate team member.
• Handle general queries and redirect complex questions to the right person.
• Follow company processes and call guidance consistently.
• Provide a warm, helpful and professional experience for every caller.

Skills

Customer-facing calls

BPO experience

Clear spoken English

Listening skills

Rapport building

Organised & detail-oriented

Appointment scheduling

Call management

Computer literacy

Punctual & reliable

Proactive attitude

Tools

CRM systems

Office software

Job description

About Deployed

We are a premier offshoring and staff outsourcing provider dedicated to connecting ambitious international businesses with top-tier talent. We help growing organizations scale efficiently by providing end-to-end recruitment, dedicated HR support, and state-of-the-art office infrastructure. By bridging cultural and communication barriers, we build long-term value for our client partners while offering talented professionals rewarding, sustainable careers in a vibrant global environment.

About the Role:

We are looking for a confident, friendly and organised Client Calls & Booking Coordinator to join our growing team at Stamp Duty Advisory Services Ltd.
This is a primarily telephone-based role, focused on answering incoming calls, speaking with prospective clients, providing clear information about our services and arranging client review appointments.

The successful candidate will be the first point of contact for many of our clients, so a professional telephone manner, excellent communication skills and the ability to build rapport quickly are essential.

Key Responsibilities

• Answer incoming telephone calls promptly and professionally.
• Welcome prospective clients and establish the reason for their call.
• Explain our service and the next steps clearly, using approved information and guidance.
• Ask relevant initial questions to understand the client's circumstances and suitability for a review.
• Book client review appointments accurately, taking account of team availability.
• Confirm booking details and ensure clients understand how and when their appointment will take place.
• Make outbound calls to follow up on enquiries, contact prospective clients and confirm appointments, as required.
• Maintain accurate records of calls, client details, enquiry outcomes and bookings.
• Liaise with colleagues to ensure clients are booked with the appropriate team member.
• Handle general queries confidently and refer questions outside the scope of the role to the relevant colleague.
• Follow company processes and call guidance consistently.
• Provide a warm, helpful and professional experience for every caller.

Essential Skills & Experience:

• Previous experience in a customer-facing telephone role; BPO or call-centre experience is highly desirable.
• Clear, confident and professional spoken English.
• Excellent listening and communication skills.
• A friendly, approachable telephone manner and the ability to build rapport.
• Strong organisation and attention to detail, particularly when recording client information and arranging appointments.
• Confidence managing calls efficiently while remaining patient and personable.
• Comfortable using computers and basic business systems to record information and manage bookings.
• Reliable, punctual and able to work within a structured process.
• A positive, proactive attitude and willingness to learn.

Personal Attributes: The ideal candidate will be:

• Warm, professional and personable.
• Confident speaking with a wide range of clients.
• Patient, calm and courteous, including when callers are unsure or frustrated.
• Organised, accurate and dependable.
• Motivated to achieve booking and service standards without making callers feel pressured.
• A supportive team member who communicates well with colleagues. Show Less

Benefits:

• Company events
• Health insurance
• Life insurance