Client Delivery Leader, Strategic Programs

2X; Eastern Manila District; On-site; PHP 3,000,000 - 5,000,000; Full time

Job summary

2X is seeking a Client Delivery Director in Metro Manila to lead end-to-end delivery across a portfolio of strategic client accounts, ensuring high-quality, on-time execution aligned with 2X objectives.

You will oversee governance, risk management, and collaboration with Client Partners and senior leaders to drive client satisfaction, retention, and portfolio growth. A track record in multi-region programs and data-driven decision making is essential.

Qualifications

• 10+ years of experience in client delivery, marketing operations, or program management roles.
• Leadership of multi-account or enterprise-level portfolios.
• Experience with complex, multi-region marketing programs using structured PM methodologies.
• Proven ability to influence retention, satisfaction, and profitability.

Responsibilities

• Own delivery excellence and outcomes across a portfolio of strategic, growth, and high-risk accounts.
• Set and enforce delivery governance, QA standards, and escalation protocols.
• Lead delivery strategy for complex, multi-region programs with structured planning.
• Serve as senior escalation and risk leader for delivery issues.
• Collaborate with Client Partners, Sr. CSMs, and Client Health to lead delivery reviews.
• Represent delivery in executive-level client conversations, including QBRs.
• Govern delivery KPIs, reporting cadences, and performance scorecards.
• Provide leadership coaching to Associate Directors, Delivery Managers, and Coordinators.

Skills

Client Delivery Leadership

Stakeholder Management

Program Governance

Strategic Thinking

Data-Driven Decisions

Education

Bachelor's degree in Marketing/Business/Related Field

Job description

2X is seeking a Client Delivery Director in Metro Manila to lead end-to-end delivery across a portfolio of strategic client accounts, ensuring high-quality, on-time execution aligned with 2X objectives.

You will oversee governance, risk management, and collaboration with Client Partners and senior leaders to drive client satisfaction, retention, and portfolio growth. A track record in multi-region programs and data-driven decision making is essential.