Client Delivery Lead: Orchestrating Delivery Across Teams

2X; Metro Manila; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

2X is seeking a Client Delivery Manager to oversee day-to-day delivery across assigned client accounts, coordinating cross-functional teams and ensuring work is delivered with quality and adherence to delivery standards.

This role blends project management, delivery coordination, and execution oversight; you maintain delivery hygiene, manage timelines and dependencies, identify risks early, and provide clear visibility to clients and internal stakeholders.

Qualifications

• 4–8+ years in project/delivery/program management.
• Client-facing experience.
• Experience coordinating cross-functional teams.
• Experience managing timelines, risks and dependencies.
• Experience with project management tools.
• Able to manage multiple concurrent projects.

Responsibilities

• Own day-to-day delivery execution across assigned accounts, ensuring work is delivered on time, within scope, and at required quality standards.
• Lead delivery planning, work prioritization, milestone planning, and capacity coordination in partnership with internal functional teams to deliver against client objectives and value outcomes.
• Maintain delivery hygiene by ensuring timelines, dependencies, workflows, operating rhythms, documentation, and communication remain current and support predictable execution.
• Monitor delivery progress through dashboards, trackers, and reports; proactively identify, mitigate, and elevate risks with context and recommendations before they impact client satisfaction or health scores.
• Own delivery health signals, including utilisation trends, SLA adherence, rework rates, and early indicators of delivery risk, ensuring accuracy and timeliness of inputs to the Client Health Score.
• Lead internal delivery coordination across functions, ensuring clarity of ownership, alignment on priorities, and reduction of friction or rework.
• Partner closely with CPs and CSMs to ensure delivery execution supports value realization, client outcomes, and expansion readiness.
• Facilitate internal delivery stand‑ups and client delivery check‑ins, ensuring actions, decisions, and dependencies are clearly documented and followed through.
• Coordinate and ensure smooth onboarding of new projects and delivery team members, including process orientation, tooling setup, and expectations.
• Support delivery quality by reviewing outputs, reinforcing QA standards, and identifying opportunities to reduce rework and improve execution consistency.
• Support onboarding and knowledge sharing across delivery teams, helping new team members adopt delivery standards, operating rhythms, and tools.
• Identify opportunities to improve delivery processes, reduce rework, and strengthen execution consistency by contributing practical improvements to delivery practices, documentation, and workflows.

Skills

Client-facing experience

Cross-functional coordination

Timeline management

Risk management

Dependencies management

Multi-project management

PM experience (4–8 yrs)

Job description

2X is seeking a Client Delivery Manager to oversee day-to-day delivery across assigned client accounts, coordinating cross-functional teams and ensuring work is delivered with quality and adherence to delivery standards.

This role blends project management, delivery coordination, and execution oversight; you maintain delivery hygiene, manage timelines and dependencies, identify risks early, and provide clear visibility to clients and internal stakeholders.