Director of Multi-Account Client Delivery

Q2 HR Solutions; Pasig; Sur place; PHP 2 000 000 - 3 600 000; Plein temps

Résumé du poste

Q2 HR Solutions in Ortigas, Pasig City seeks an Associate Director – Client Delivery who guides delivery managers and cross-functional teams to translate client priorities into coordinated execution, ensuring timely, scoped, and quality outcomes.

This role blends strategic oversight with hands-on leadership to shape how teams work, strengthen client relationships, and drive delivery improvements across multiple accounts while supporting growth and retention.

Qualifications

• 7–9 years of experience in client delivery, marketing operations, or project/program management.
• Experience leading distributed teams across locations/time zones.
• Strong stakeholder management, communication, and presentation skills.

Responsabilités

• Own delivery performance across assigned accounts and make day-to-day decisions within authority.
• Lead marketing programs and coordinate projects with multiple teams and workstreams.
• Plan resources and priorities with functional leaders to align capacity and resolve conflicts.
• Manage delivery risks, monitor health, and resolve issues to protect timelines and quality.
• Connect delivery with client goals and contribute insights to account growth discussions.
• Lead performance conversations with clients, presenting results and improvement plans.

Connaissances

Project management

Stakeholder management

Team leadership

Agile/Waterfall hybrid

Cross-functional collaboration

Formation

PM/Program management certification (PMP/PMI-ACP/PRINCE2)

Description du poste

Q2 HR Solutions in Ortigas, Pasig City seeks an Associate Director – Client Delivery who guides delivery managers and cross-functional teams to translate client priorities into coordinated execution, ensuring timely, scoped, and quality outcomes.

This role blends strategic oversight with hands-on leadership to shape how teams work, strengthen client relationships, and drive delivery improvements across multiple accounts while supporting growth and retention.