Client Delivery Director — MaaS Strategy & Growth

2X; Manila; On-site; PHP 3,000,000 - 6,000,000; Full time

Job summary

2X is redefining how marketing gets done through a scalable MaaS model, delivering end-to-end client value. We seek a Client Delivery Director to own delivery excellence across a portfolio of strategic and enterprise accounts, shaping governance, risk management, and scalable execution across regions.

You will partner with Client Partners and functional heads to align frameworks, drive retention, and growth while mentoring senior delivery leaders and ensuring high standards of performance and

Qualifications

• 10+ years of experience in client delivery, marketing operations, or program management roles.
• Extensive experience leading complex, multi-region marketing programs using structured program and project management methodologies.
• Proven ability to design, implement, and govern delivery frameworks at scale.
• Strong stakeholder management and executive communication skills.
• Proficiency in interpreting delivery performance data to drive operational and strategic decisions.
• Recognized certification or equivalent experience in program management (e.g., PgMP, PMP, Agile Leadership) preferred.
• Thrives in a fast-paced, high-growth environment that requires strategic agility and operational depth.

Responsibilities

• Own delivery excellence, quality, and outcomes across a portfolio of Strategic, Growth, and high-risk enterprise accounts, ensuring predictable, on-time, and high-standard execution.
• Set and enforce delivery governance, including QA standards, operating rhythms, escalation protocols, and risk-prevention mechanisms across assigned portfolios.
• Lead delivery strategy for complex, multi-region programs, ensuring structured planning, stakeholder alignment, and outcome-driven execution tied to client value.
• Serve as the senior escalation and risk leader for delivery-related issues, proactively identifying and addressing risks before they impact client confidence, health scores, or revenue.
• Partner with Client Partners, Sr. CSMs, and Client Health & Risk to lead delivery health reviews, align mitigation plans, and stabilize accounts when risk signals emerge.
• Represent Client Delivery in executive-level client conversations, including QBRs and strategic discussions, reinforcing confidence in execution and delivery leadership.
• Govern delivery KPIs, reporting cadences, and performance scorecards to ensure visibility, accountability, and continuous improvement.
• Provide leadership oversight and coaching to Associate Directors, Delivery Managers, and Coordinators—setting expectations, developing capability, and ensuring succession readiness.
• Collaborate cross-functionally with Marketing Operations, RevOps, Creative, Data, and Activation leaders to drive operational consistency, scalability, and efficiency.
• Champion continuous improvement and innovation in delivery frameworks, tools, and processes, identifying systemic gaps and recommending scalable solutions that improve margin, efficiency, and client outcomes.
• Surface delivery insights and risks to senior leadership, informing strategic decisions related to retention, expansion, and long‑term client value creation.

Skills

Client delivery

Program management

Stakeholder management

Executive communication

Data interpretation

Leadership

PM certification

Marketing operations

Job description

2X is redefining how marketing gets done through a scalable MaaS model, delivering end-to-end client value. We seek a Client Delivery Director to own delivery excellence across a portfolio of strategic and enterprise accounts, shaping governance, risk management, and scalable execution across regions.

You will partner with Client Partners and functional heads to align frameworks, drive retention, and growth while mentoring senior delivery leaders and ensuring high standards of performance and