Client Delivery Manager

2X; Pasig; On-site; PHP 1,000,000 - 1,500,000; Full time

Job summary

2X is redefining how marketing is delivered through MaaS, partnering with leading B2B organizations to accelerate growth and drive measurable outcomes. We seek a Client Delivery Manager to oversee day-to-day delivery across client accounts, ensuring timely, quality work and adherence to delivery standards.

You will coordinate cross-functional teams, monitor progress, mitigate risks, and maintain delivery hygiene while partnering with Client Partners and Client Success Managers to realize client

Qualifications

• 4–8+ years in project/delivery/program management
• Strong stakeholder management
• Client-facing experience
• Experience coordinating cross-functional teams
• Excellent communication
• Experience managing timelines, risks and dependencies
• Experience with project management tools
• Able to manage multiple concurrent projects

Responsibilities

• Own day-to-day delivery execution across assigned accounts, ensuring work is delivered on time, within scope, and at required quality standards.
• Lead delivery planning, prioritization, milestone planning, and capacity coordination with internal teams to meet client objectives.
• Maintain delivery hygiene: timelines, dependencies, workflows, rhythms, documentation, and communication.
• Monitor progress via dashboards and reports; identify, mitigate, and escalate risks before impacting satisfaction or health scores.
• Own delivery health signals, including utilization trends, SLA adherence, and rework rates.
• Lead internal delivery coordination across functions to ensure clear ownership and reduce rework.
• Partner with Client Partners and Client Success Managers to ensure value realization and expansion readiness.
• Facilitate internal delivery stand-ups and client check-ins with documented actions and decisions.
• Coordinate onboarding of new projects and team members, including tooling setup and expectation setting.
• Support QA standards and identify opportunities to reduce rework and improve execution.
• Support onboarding and knowledge sharing across teams to adopt delivery standards.
• Identify opportunities to improve delivery processes and workflows.

Skills

Project management

Stakeholder management

Client-facing

Cross-functional coordination

Communication

Timeline & risk management

Multi-project handling

Job description

About 2X: 2X is redefining how marketing gets done through a scalable, flexible, and deeply embedded Marketing as a Service ( MaaS ) model. We partner with some of the world's leading B2B organizations to accelerate growth, improve operational efficiency, and drive measurable business outcomes. Our teams function as true extensions of our clients' marketing organizations - integrating strategy, execution, and data-driven decision making to create lasting impact.

Role Overview

As a Client Delivery Manager (CDM), you are accountable for day-to-day delivery execution across your assigned client accounts. You coordinate cross-functional teams, maintain delivery momentum, and ensure work is delivered with consistency, quality, and operational discipline while aligning to established delivery standards and client objectives.

This role combines project management, delivery coordination, and execution oversight. You maintain delivery hygiene, manage timelines and dependencies, identify risks early, and ensure operational visibility across client programs. You partner closely with Client Partners, Client Success Managers, and functional teams to deliver predictable client outcomes.

Key Responsibilities

• Own day-to-day delivery execution across assigned accounts, ensuring work is delivered on time, within scope, and at required quality standards.
• Lead delivery planning, work prioritization, milestone planning, and capacity coordination in partnership with internal functional teams to deliver against client objectives and value outcomes.
• Maintain delivery hygiene by ensuring timelines, dependencies, workflows, operating rhythms, documentation, and communication remain current and support predictable execution.
• Monitor delivery progress through dashboards, trackers, and reports; proactively identify, mitigate, and escalation risks with context and recommendations before they impact client satisfaction or health scores.
• Own delivery health signals, including utilization trends, SLA adherence, rework rates, and early indicators of delivery risk, ensuring accuracy and timeliness of inputs to the Client Health Score.
• Lead internal delivery coordination across functions, ensuring clarity of ownership, alignment on priorities, and reduction of friction or rework.
• Partner closely with CPs and CSMs to ensure delivery execution supports value realization, client outcomes, and expansion readiness.
• Facilitate internal delivery stand-ups and client delivery check-ins, ensuring actions, decisions, and dependencies are clearly documented and followed through.
• Coordinate and ensure smooth onboarding of new projects and delivery team members, including process orientation, tooling setup, and expectations.
• Support delivery quality by reviewing outputs, reinforcing QA standards, and identifying opportunities to reduce rework and improve execution consistency.
• Support onboarding and knowledge sharing across delivery teams, helping new team members adopt delivery standards, operating rhythms, and tools.
• Identify opportunities to improve delivery processes, reduce rework, and strengthen execution consistency by contributing practical improvements to delivery practices, documentation, and workflows.

Qualifications

• 4–8+ years in project/delivery/program management
• Strong stakeholder management
• Client-facing experience
• Experience coordinating cross-functional teams
• Excellent communication
• Experience managing timelines, risks and dependencies
• Experience with project management tools
• Able to manage multiple concurrent projects