Client Coordinator

Dynamics ATS; Philippines; Remote; PHP 360,000 - 600,000; Full time

Job summary

DOXA is hiring a Client Coordinator to support the Client Management team in a fast-paced environment. The role offers exposure to account management, digital advertising, and marketing analytics while liaising between internal teams, vendors, and clients.

Location is The Philippines – Remote, with teams in the Philippines and internationally. Advanced English is required, and Monday to Friday hours align with EST. Bachelor’s degree and 2 years’ relevant experience preferred.

Qualifications

• Bachelor's degree in marketing, business, communications, or related field.
• 2 years of relevant experience; interest in marketing, advertising, data analytics, or media buying.
• Proficiency in Microsoft Excel and Google Workspace; knowledge of Google Analytics is a plus; familiarity with AI tools to improve productivity.

Responsibilities

• Monitor and respond to client communications, escalating critical issues to the account team as needed.
• Take detailed call notes, assign follow-ups, and document updates in CRM systems like Gainsight.
• Support day-to-day management of digital advertising campaigns and extract, prepare, and monitor campaign performance data from internal analytics tools (Indeed, Facebook).
• Assist in budget tracking, including vendor allocations, monthly reconciliations, and PO/SOW/BA processing; review invoices prior to client billing.
• Open and manage internal tickets (e.g., via Jira); partner with client finance and internal stakeholders to support media plan execution.

Skills

Advanced English

Excel

Google Workspace

Google Analytics

AI tools

Communication skills

Problem-solving

Attention to detail

Organizational skills

Education

Bachelor’s degree in marketing, business, communications, or related field

Tools

Jira

Job description

Our Company
At DOXA, we are dedicated to connecting businesses with top-tier talent across various industries. Our mission is to deliver innovative solutions that drive exceptional outsourcing services, enabling companies to expand their teams and grow their operations seamlessly.
What sets DOXA apart is our commitment to fostering a vibrant and supportive team culture. Join us and be part of a culture that prioritizes your happiness and well-being, ensuring you thrive both personally and professionally.

The Role:
We’re seeking a Client Coordinator. This role is designed for someone eager to gain exposure to account management, digital advertising, and marketing analytics while supporting the Client Management team in a collaborative, fast-paced environment.
You’ll play a key role as a liaison between internal teams, vendors, and clients, monitoring communications, supporting campaign and budget management, and ensuring timely and accurate reporting.

Location: Must be in The Philippines – Remote.
Environment: Philippines and International Teams.
Language: Advanced English (B2+ - C1).
Timezone: Monday to Friday – 9:00 AM – 6:00 PM EST.
Contract: Full Time

Requirements:

• Education: Bachelor’s degree required; marketing, business, communications, or a related field preferred.
• Experience: 2 years of relevant professional experience; demonstrated interest in marketing, advertising, data analytics, or media buying.
• Skills: Basic proficiency in Microsoft Excel and Google Workspace; knowledge of Google Analytics is a plus; familiarity with or interest in using AI tools to improve productivity, problem-solving, or analysis; strong written and verbal communication skills.
• Characteristics: High attention to detail and accuracy; strong organizational skills and ability to prioritize independently; technically and mathematically inclined, able to problem-solve in digital platforms.

Responsibilities:

• Monitor and respond to client communications, escalating critical issues to the account team as needed.
• Take detailed call notes, assign follow-ups, and document updates in CRM systems like Gainsight.
• Support day-to-day management of digital advertising campaigns (e.g., job postings, pacing reviews) and extract, prepare, and monitor campaign performance data from platforms such as the internal analytics tool, Indeed, and Facebook.
• Assist in budget tracking, including vendor allocations, monthly reconciliations, and PO/SOWBA processing, and review and help reconcile invoices prior to client billing.
• Open and manage internal tickets (e.g., via Jira), partner with client finance and internal stakeholders to support media plan execution, and perform additional duties as assigned.