National Accounts Coordinator

Dynamics ATS; Philippines; Remote; PHP 420,000 - 720,000; Full time

Job summary

DOXA seeks a National Accounts Coordinator in the Philippines, remote. The role manages multiple national service accounts, coordinates work orders, and ensures SLA compliance and accurate billing documentation. Strong vendor management and CMMS experience are essential.

The candidate should have 2+ years in service coordination, excellent Excel skills, and the ability to communicate with customers and regional management. After-hours rotation participation is required.

Qualifications

• Minimum 2 years in service coordination, dispatch or multi-site national account/admin work.
• Experience with CMMS/work order management systems is required.
• Background in construction, facilities services or similar trades preferred.
• Proficiency with Excel, data reconciliation, and reporting.
• Strong communication with customers and regional management.

Responsibilities

• Coordinate multiple national accounts to meet SLAs and contracts.
• Review work requests for scope, data, PO refs, and documentation.
• Obtain and process quotes from centers/subcontractors for pricing.
• Manage customer approvals, POs, and not-to-exceed increases with written authorization.
• Dispatch subcontractors and ensure scheduling, insurance, and compliance.
• Handle after-hours, weekend, and emergency requests in rotation.
• Monitor open orders and push aging jobs toward timely completion.
• Resolve scheduling conflicts and pricing discrepancies with vendors.
• Ensure billing-ready documentation for invoicing.
• Maintain CRM/work order data so coverage is seamless.
• Escalate gaps and disputes with supporting facts to National Accounts Manager.
• Prepare recurring reports and support quarterly business reviews.

Skills

CMMS systems

Vendor coordination

Quote review

PO approvals

Excel pivot tables

Communication

Multi-site mgmt

Salesforce Service Cloud

ERP systems

After-hours availability

Education

Bachelor's degree

Tools

ServiceChannel

Corrigo

FM Pilot

Coupa

Accruent

Salesforce Service Cloud

Job description

At DOXA, we are dedicated to connecting businesses with top-tier talent across various industries. Our mission is to deliver innovative solutions that drive exceptional outsourcing services, enabling companies to expand their teams and grow their operations seamlessly.

What sets DOXA apart is our commitment to fostering a vibrant and supportive team culture. Join us and be part of a culture that prioritizes your happiness and well-being, ensuring you thrive both personally and professionally.

The Role:

We’re seeking a National Accounts Coordinator to manage multiple national service accounts, coordinate work orders, and ensure service requests are processed accurately, efficiently, and in compliance with customer requirements. This role is ideal for a highly organized professional with experience in service coordination, vendor management, dispatch, and work order administration.

You’ll play a key role in maintaining service-level agreements (SLAs), coordinating subcontractors, managing customer approvals, monitoring open service orders, and ensuring all completed jobs have the proper documentation for billing. You’ll also collaborate with cross-functional teams to resolve operational issues, improve account performance, and identify opportunities for business growth.

Location: Must be in Philippines – Remote.

Environment: International Teams.

Language: Advanced English (B2+ - C1).

Timezone: Monday to Friday – 8:00 AM to 5:00 PM CST.

Contract: Non-fixed Term Contract.

Requirements:

• Education: Bachelor’s degree in Business, Supply Chain Management, or a related field preferred. Equivalent work experience may be considered.
• Experience: At least 2 years of experience in service coordination, dispatch, work order management, or multi-site national account administration. Experience in commercial construction, facilities services, glass and glazing, or similar trade services environments is strongly preferred.
• Skills:
• Experience using customer work order management systems or CMMS platforms, such as ServiceChannel, Corrigo, FM Pilot, Coupa, or Accruent.
• Experience coordinating subcontractors and third-party vendors, including scheduling, compliance verification, and performance follow-up.
• Ability to review repair quotes, validate contracted pricing, and manage not-to-exceed (NTE) limits.
• Knowledge of purchase orders, customer approvals, and work authorization processes.
• Proficiency in Microsoft Excel, including pivot tables, lookup functions, and large data set reconciliation.
• Strong written and verbal communication skills, with the ability to communicate directly with customers and regional management.
• Experience managing multiple work orders simultaneously while maintaining accuracy and meeting deadlines.
• Preferred experience with Salesforce Service Cloud and integrated ERP systems.
• Availability to participate in scheduled after-hours, weekend, and emergency response rotations.
• Characteristics: Highly organized, detail-oriented, proactive, analytical, and accountable, with strong time management, problem-solving, and conflict resolution skills. Demonstrates integrity, sound judgment, and composure when handling escalations, customer commitments, and pricing discrepancies.

Responsibilities:

• Coordinates multiple national accounts simultaneously, prioritizing work against each customer's service level agreements (SLAs), response windows, and contractual requirements.
• Reviews incoming work requests for accuracy, scope, site data, purchase order reference, not-to-exceed limits, and required documentation before work is released.
• Obtains, reviews, and processes repair quotes from service centers and subcontractors, ensuring compliance with contracted customer pricing requirements.
• Coordinate customer approvals, purchase orders, not-to-exceed increases, and work authorizations, confirming authorization in writing before work proceeds.
• Dispatches and coordinates subcontractors and service center personnel to ensure timely service completion, verifying scheduling, insurance, and compliance status and holding servicing parties accountable to committed dates.
• Coordinates emergency, after-hours, and priority service requests, including board-up and life-safety response, in rotation with the After-Hours team.
• Monitors open service orders and proactively follows up on aging jobs to drive timely completion.
• Coordinate with vendors, service centers, and customers to resolve scheduling conflicts, pricing discrepancies, backordered material, and service issues.
• Reviews completion documentation, including photos, signatures, and supporting documents, to ensure customer billing requirements are met.
• Delivers verified, billing-ready documentation packages to Centralized Invoicing within the accounting period in which the job was completed and responds promptly to requests for missing or corrected documentation. (not an accounting function)
• Maintains accurate documentation within the CRM and customer work order management systems, including site lists, contacts, contracted pricing, scope requirements, and escalation paths, so that any team member can assume coverage of an account without a warm handoff.
• Escalates coverage gaps, unresolved service failures, and customer disputes to the National Accounts Manager with supporting facts assembled.
• Collaborates with Sales, Operations, Centralized Invoicing, and Service Center Management to resolve issues and improve operational efficiency.
• Prepares and interprets recurring account reporting, including volume, SLA performance, response time, and completion rate, and supports quarterly business review preparation.
• Surfaces expansion and recovery opportunities, including dormant sites, lost volume, and new-site rollouts, to National Account Business Development.