Client Case Reviewer And Administrator

Deployed; Pasig; On-site; PHP 335,000 - 558,000; Full time

Job summary

Deployed is seeking a highly organized Client Case Reviewer and Administrator in the Philippines to join our growing team. This fast-paced, customer-facing role requires excellent communication, strong administrative abilities, and the confidence to manage client interactions from start to finish.

The successful candidate will work on-site in Pasig, with UK time hours (8:00 am–5:00 pm) and a nine-hour workday including lunch. Proficiency in Microsoft Office and WhatsApp for business is essential.

Qualifications

• Previous experience in a customer-facing administrative, reviewer, or case management role.
• BPO experience is essential.
• Excellent verbal and written communication skills.
• A clear, professional telephone manner (British accent preferred).
• Strong organizational skills with exceptional attention to detail.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Confident using WhatsApp for business communications, including video calls.
• Excellent document management and electronic filing skills.
• Ability to work independently with minimal supervision while contributing to a team.
• Calm, patient and professional approach with clients.
• Ability to multitask and meet deadlines.

Responsibilities

• Conduct professional client review meetings via WhatsApp video calls and document findings.
• Review client circumstances and documents to ensure cases are complete before progressing.
• Handle inbound and outbound calls, providing exceptional customer service.
• Liaise with clients to obtain outstanding documentation to progress cases.
• Maintain accurate records of all client interactions and findings.
• Review, organize and file client documents within internal systems.
• Manage client correspondence via telephone, email and WhatsApp.
• Use Microsoft Excel, Word and Outlook to manage workloads and records.
• Ensure all documentation is complete, accurate and compliant before progressing cases.
• Prioritize workload in a busy, deadline-driven environment.
• Collaborate with colleagues while owning individual caseloads.

Skills

Customer-facing

Administrative skills

BPO experience

Excellent communication

Organizational skills

Attention to detail

Microsoft Office

WhatsApp for business

Multi-tasking

Independent work

Tools

Microsoft Excel

Microsoft Word

Outlook

WhatsApp

Job description

Job Description:

Responsibilities

About the RoleWe are looking for a highly organized, motivated, and detail-oriented Client CaseReviewer and Administrator to join our growing team. This is a fast-paced, customer-facing role requiring excellent communication skills, strong administrative abilities,and the confidence to manage client interactions professionally from start to finish.The successful candidate will be proactive, self-motivated, and able to work independently while also collaborating effectively with colleagues to ensure cases progress efficiently and deadlines are consistently met.Key Responsibilities

• Conduct professional client review meetings via WhatsApp video calls, gathering relevant information and documenting findings accurately.
• Review client circumstances and documentation to identify relevantinformation and ensure cases are complete before progressing.
• Handle inbound and outbound telephone calls, providing exceptionalcustomer service throughout the client journey.
• Liaise with clients to obtain outstanding documentation and informationrequired to progress cases.
• Maintain accurate and comprehensive records of all client interactions andreview findings.
• Review, organize and accurately file client documentation within internalsystems.
• Manage client correspondence via telephone, email and WhatsApp.
• Use Microsoft Excel, Word and Outlook confidently to manage workloads andmaintain records.
• Ensure all documentation is complete, accurate and compliant beforeprogressing cases.
• Prioritize workload effectively in a busy, deadline-driven environment.
• Work collaboratively with colleagues while taking ownership of individualcaseloads.

Requirements

• Previous experience in a customer-facing administrative, reviewer, or casemanagement role.
• Business Process Outsourcing (BPO) experience is essential.
• Excellent verbal and written communication skills.
• A clear, professional telephone manner.
• A clear British accent is preferred due to the nature of our client base.
• Strong organizational skills with exceptional attention to detail.
• Experience using Microsoft Office, including Excel, Word and Outlook.
• Confident using WhatsApp for business communications, includingmessaging and video calls.
• Excellent document management and electronic filing skills.
• Ability to work independently with minimal supervision while contributingpositively to a team.
• Calm, patient and professional approach when dealing with clients.
• Ability to multitask, manage competing priorities and work to strict deadlines.
• Highly driven with a strong work ethic and commitment to deliveringoutstanding client service.
• Personal Attributes

Work Arrangement

• Work Setup: On-site
• Work Hours: Monday to Friday, 8:00 am to 5:00 pm UK time, should complete nine 9 hours work, inclusive of one 1 hour lunch break