Client Case Reviewer and Administrator

Deployed Philippines; Pasig; On-site; PHP 290,000 - 424,000; Full time

Benefits offered by this job

Leaves entitlement

HMO and life insurance

Job summary

Deployed Philippines is seeking a highly organized Client Case Reviewer and Administrator in Pasig to support our UK-time operations. The role focuses on professional client reviews, detailed documentation, and seamless case progression across channels.

You will manage inquiries, coordinate with clients to obtain required documents, and maintain accurate electronic filings while delivering outstanding service in a fast-paced BPO environment.

Qualifications

• Experience in a customer-facing administrative, reviewer, or case-management role.
• BPO experience is essential.
• Excellent verbal and written communication skills.
• Professional telephone manner; British accent preferred.
• Strong organizational skills and meticulous attention to detail.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Comfort using WhatsApp for business communications and video calls.
• Ability to work independently and manage multiple cases with deadlines.

Responsibilities

• Conduct client review meetings via WhatsApp video calls and document findings accurately.
• Review client circumstances and documents to ensure completeness before progression.
• Handle inbound/outbound calls delivering professional client service.
• Liaise with clients to obtain missing information for case progression.
• Maintain accurate records of client interactions and review findings.
• Organize and file client documentation within internal systems.
• Manage client communications via phone, email, and WhatsApp.
• Ensure documentation is complete, accurate, and compliant before progression.
• Prioritize workload in a busy, deadline-driven environment.
• Collaborate with colleagues while owning individual caseloads.

Skills

Customer-facing

Administrative skills

Caseload management

Excellent communication

Organizational skills

Microsoft Office

WhatsApp for business

Documentation & filing

Independent工作习惯

Tools

Microsoft Excel

Microsoft Word

Outlook

WhatsApp for business

Job description

Pasig, Philippines | Posted on 08/28/2026

• State/Province National Capital Region (Manila)
• Job Type Full time
• Country Philippines

About Us

Deployed Philippines Inc is a non-traditional BPO company servicing New Zealand and Australian clients. We provide remote staffing services for Banking and Insurance, IT and communication, HR and payroll.

Our clients are small and medium-sized businesses with specific needs. The company provide high-quality solutions in diverse business areas. We focus on integrated end-to-end outsourcing and delivering result-oriented benefits to our clients through cost-effective support, productivity and process reengineering.

Responsibilities

• About the Role We are looking for a highly organised, motivated, and detail-oriented Client Case Reviewer and Administrator to join our growing team. This is a fast-paced, customer<li>facing role requiring excellent communication skills, strong administrative abilities, and the confidence to manage client interactions professionally from start to finish. The successful candidate will be proactive, self-motivated, and able to work independently while also collaborating effectively with colleagues to ensure cases progress efficiently and deadlines are consistently met. Key Responsibilities
• Conduct professional client review meetings via WhatsApp video calls, gathering relevant information and documenting findings accurately.
• Review client circumstances and documentation to identify relevant information and ensure cases are complete before progressing.
• Handle inbound and outbound telephone calls, providing exceptional customer service throughout the client journey.
• Liaise with clients to obtain outstanding documentation and information required to progress cases.
• Maintain accurate and comprehensive records of all client interactions and review findings.
• Review, organise and accurately file client documentation within internal systems.
• Manage client correspondence via telephone, email and WhatsApp.
• Use Microsoft Excel, Word and Outlook confidently to manage workloads and maintain records.
• Ensure all documentation is complete, accurate and compliant before progressing cases.
• Prioritise workload effectively in a busy, deadline-driven environment.
• Work collaboratively with colleagues while taking ownership of individual caseloads.

Requirements

Essential Skills and Experience

• Previous experience in a customer-facing administrative, reviewer, or casemanagement role.
• Business Process Outsourcing (BPO) experience is essential.
• Excellent verbal and written communication skills.
• A clear, professional telephone manner.
• A clear British accent is preferred due to the nature of our client base.
• Strong organisational skills with exceptional attention to detail.
• Experience using Microsoft Office, including Excel, Word and Outlook.
• Confident using WhatsApp for business communications, includingmessaging and video calls.
• Excellent document management and electronic filing skills.Ability to work independently with minimal supervision while contributingpositively to a team.
• Calm, patient and professional approach when dealing with clients.
• Ability to multitask, manage competing priorities and work to strict deadlines.
• Highly driven with a strong work ethic and commitment to deliveringoutstanding client service.
• Personal Attributes

Work Arrangement

• Work Setup: On-site
• Work Hours: Monday to Friday, 8:00 am to 5:00 pm UK time, should complete nine 9 hours work, inclusive of one 1 hour lunch break

Why you should join our team!

Leaves entitlement, HMO and life insurance upon hire!

Ready to take on the next challenge? If you’re looking for an organisation with outstanding career-development opportunities, amazing work-life culture, and comprehensive benefits crafted to support work-life harmony, you might be a perfect fit at Deployed!

At Deployed, we truly believe that our team is the core highlight of our brand. With our goal of being a top business partner for our global clients, we take it as a responsibility to build a diverse, inclusive, and growth-oriented work environment where employees of all backgrounds and lifestyles feel a sense of belonging, mutual respect, and kindness.