Client Case Review & Admin Specialist

Deployed; Pasig; On-site; PHP 335,000 - 558,000; Full time

Job summary

Deployed is seeking a highly organized Client Case Reviewer and Administrator in the Philippines to join our growing team. This fast-paced, customer-facing role requires excellent communication, strong administrative abilities, and the confidence to manage client interactions from start to finish.

The successful candidate will work on-site in Pasig, with UK time hours (8:00 am–5:00 pm) and a nine-hour workday including lunch. Proficiency in Microsoft Office and WhatsApp for business is essential.

Qualifications

• Previous experience in a customer-facing administrative, reviewer, or case management role.
• BPO experience is essential.
• Excellent verbal and written communication skills.
• A clear, professional telephone manner (British accent preferred).
• Strong organizational skills with exceptional attention to detail.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Confident using WhatsApp for business communications, including video calls.
• Excellent document management and electronic filing skills.
• Ability to work independently with minimal supervision while contributing to a team.
• Calm, patient and professional approach with clients.
• Ability to multitask and meet deadlines.

Responsibilities

• Conduct professional client review meetings via WhatsApp video calls and document findings.
• Review client circumstances and documents to ensure cases are complete before progressing.
• Handle inbound and outbound calls, providing exceptional customer service.
• Liaise with clients to obtain outstanding documentation to progress cases.
• Maintain accurate records of all client interactions and findings.
• Review, organize and file client documents within internal systems.
• Manage client correspondence via telephone, email and WhatsApp.
• Use Microsoft Excel, Word and Outlook to manage workloads and records.
• Ensure all documentation is complete, accurate and compliant before progressing cases.
• Prioritize workload in a busy, deadline-driven environment.
• Collaborate with colleagues while owning individual caseloads.

Skills

Customer-facing

Administrative skills

BPO experience

Excellent communication

Organizational skills

Attention to detail

Microsoft Office

WhatsApp for business

Multi-tasking

Independent work

Tools

Microsoft Excel

Microsoft Word

Outlook

WhatsApp

Job description

Deployed is seeking a highly organized Client Case Reviewer and Administrator in the Philippines to join our growing team. This fast-paced, customer-facing role requires excellent communication, strong administrative abilities, and the confidence to manage client interactions from start to finish.

The successful candidate will work on-site in Pasig, with UK time hours (8:00 am–5:00 pm) and a nine-hour workday including lunch. Proficiency in Microsoft Office and WhatsApp for business is essential.