Client Care Agent

Djarna Manpower Services Corporation; Parañaque; On-site; PHP 335,000 - 502,000; Full time

Job summary

A staffing agency in the Philippines is looking for a Client Care Officer to manage tenant interactions and administrative tasks in a residential apartment building. Key responsibilities include welcoming residents and visitors, handling inquiries, coordinating with various departments, and ensuring a smooth office operation. Ideal candidates must have a four-year college degree, be proficient with computers, and possess excellent communication skills. This role is critical for maintaining client satisfaction and managing daily operations.

Qualifications

• Must have a four-year college degree.
• Basic knowledge of computer software and good typing skills.
• Ability to manage administrative procedures and clerical tasks.
• Should be skillful in Microsoft Office package, telephone communication, listening etc.
• Excellent written and vocal communication.
• Pleasing personality / easy to go along with.
• Good voice quality.
• Knowing the requirements for applying for a student permit or driver's license is a plus. (requirements will be given to her) (if needed)
• Should be honest and hardworking.

Responsibilities

• Attend all Client Care briefings.
• Handle queries and requests both in person and via phone.
• Manage guest check-ins, reviews, and survey forms.
• Coordinate with various departments for client care operations.
• Prepare reports for security on personnel and parcel traffic.
• Handles queries, requests, and information dissemination and management in person, over the phone, and electronic mail.
• Answers and transfers calls, and handles the Client Care Helpdesk system while coordinating with building administration, engineering, accounting and third-party vendors.

Skills

Computer proficiency

Excellent communication

Multi-task handling

Microsoft Office skills

Pleasing personality

Honest and hardworking

Typing

Education

Four-year college degree

Tools

Microsoft Office

Job description

JOB DESCRIPTION

1. In a residential apartment building, you typically work at a desk or station near the front of the building.
2. Welcoming residents and visitors, passing along messages, hailing a taxi cab and suggesting excellent places to dine (if needed)
3. Main role in organizing, managing, and keeping an office running
4. Responsible for clerical and organizational tasks like file organizing, scheduling appointments, assisting other staff members, and drafting correspondences or messages.

MINIMUM QUALIFICATIONS

1. Must be a four-year college graduate.
2. Basic computer knowledge, appropriate software proficiency, and good typing ability.
3. Must possess multi-task handling ability, and knowledge of administrative procedures and clerical actions.
4. Should be skillful in Microsoft Office package, telephone communication, listening etc.
5. Excellent written and vocal communication.
6. Pleasing personality / easy to go along with.
7. Good voice quality.
8. Knowing the requirements for applying for a student permit or driver's license is a plus. (requirements will be given to her) (if needed)
9. Should be honest and hardworking.

DUTIES AND RESPONSIBILITIES

1. Attend all Client Care briefings relative to the tenants of the property site.
2. Handles queries, requests, and information dissemination and management in person (over-the-counter), over the phone (through voice calls and SMS / MMS), and over electronic mail (email).
3. Checks and reviews all in-hour, arriving, and departing guests, visitors, or viewings, including collection of survey forms to assess guest satisfaction.
4. Handles the Client Care Helpdesk system while coordinating with building administration, housekeeping, engineering, accounting, security and all other third-party vendors. This includes handling of amenity scheduling and requests and checking garbage collection requests or schedules with housekeeping.
5. Handles the traffic in and out of personnel and parcels for Uptown Eastgate, including the preparation and endorsement report for the Security-in-Charge / GY Shift for any special requests or needs
6. Handles queries, requests, and information dissemination and management in person, over the phone, and electronic mail.
7. Answers and transfers calls, and handles the Client Care Helpdesk system while coordinating with building administration, engineering, accounting and third-party vendors.