Lettings Coordinator (UK Client)

Expedock; Metro Manila; Remote; PHP 2,010,000 - 3,266,000; Full time

Benefits offered by this job

Work from home

Client-specific training

Structured engagement program

Job summary

Expedock is seeking a detail-oriented Lettings Operations Assistant who will manage day-to-day enquiries, book viewings and guide applicants from first contact through to a signed tenancy across multiple cities. You will log inquiries in Gmail, Streak and Altido, identify high-value leads and ensure timely follow-up, while coordinating with local viewing staff and handling paperwork to keep momentum.

A proactive, sales-minded attitude, excellent written and verbal communication, and the ability

Qualifications

• Excellent organisational skills and a sharp eye for detail.
• Confident, friendly written and verbal communication, comfortable handling a high volume of enquiries.
• Ability to work through a structured daily task list while taking ownership of shifting priorities.
• Fast to pick up new systems (Gmail, Streak, Altido).
• Flexible to work variable hours during peak season, including some evenings and weekends.
• Proactive, can-do attitude and genuine interest in lettings and property.
• Strong ability to make sales calls to progress enquiries without fixed scripts.
• Experience in a lettings, sales, customer service or admin role (desirable).
• Familiarity with CRM systems such as Streak or property listing platforms (desirable).

Responsibilities

• Handle incoming enquiries from prospective tenants across email, phone and third-party platforms, logging them accurately in Streak and Altido
• Identify high-value and time-sensitive leads and ensure they're followed up quickly
• Progress leads through every stage, from enquiry to viewing, application and signed tenancy, chasing responses so momentum is never lost
• Guide prospective tenants through the contracting process, making sure paperwork is complete and nothing holds up a booking
• Make outbound calls to prospective tenants to generate sales, using a natural, conversational approach rather than a rigid script
• Monitor enquiries from third-party listing sites so they're picked up and actioned promptly
• Keep the inbox within agreed response time targets, escalating early if anything is at risk
• Book viewings through the online system, working closely with local viewing staff in each city
• Follow up after viewings, re-engaging no-shows and nudging anyone still making up their mind
• Process tenancy applications and paperwork through to offer stage, conduct Right to Rent and Anti-Money Laundering checks

Skills

Organisational skills

Communication

Task management

Systems aptitude

Flexible hours

Proactivity

Sales calls

Experience in lettings/sales/admin

CRM familiarity

Tools

Gmail

Streak

Altido

Property listing platforms

Job description

About the role

You'll be at the heart of the client's lettings operation. While the Lettings Operations Managers focus on performance and process, you'll keep everything running day to day: handling enquiries, booking viewings, spotting our highest priority leads and guiding applicants smoothly from first contact through to a signed tenancy.

Key responsibilities

• Handle incoming enquiries from prospective tenants across email, phone and third-party platforms, logging them accurately in Streak and Altido

• Identify high-value and time-sensitive leads and ensure they're followed up quickly

• Progress leads through every stage, from enquiry to viewing, application and signed tenancy, chasing responses so momentum is never lost

• Guide prospective tenants through the contracting process, making sure paperwork is complete and nothing holds up a booking

• Make outbound calls to prospective tenants to generate sales, using a natural, conversational approach rather than a rigid script

• Monitor enquiries from third-party listing sites so they're picked up and actioned promptly

• Keep the inbox within agreed response time targets, escalating early if anything is at risk

• Book viewings through the online system, working closely with local viewing staff in each city

• Follow up after viewings, re-engaging no-shows and nudging anyone still making up their mind

• Process tenancy applications and paperwork through to offer stage, conduct Right to Rent and Anti-Money Laundering checks

About you

• Excellent organisational skills and a sharp eye for detail

• Confident, friendly written and verbal communication, comfortable handling a high volume of enquiries

• Ability to work through a structured daily task list while taking ownership of shifting priorities

• Quick to pick up new systems (Gmail, Streak, third-party listing platforms and Altido)

• Flexibility to work variable hours during peak season, including some evenings and weekends

• Proactive, can-do attitude and genuine interest in lettings and property

• Strong ability to make sales phone calls to progress enquiries without fixed scripts

• Experience in a lettings, sales, customer service or admin role (desirable)

• Familiarity with CRM systems such as Streak or property listing platforms (desirable)

About us

We are a tech-enabled workforce augmentation platform leveraging top 1% offshore talent and cutting edge technology to enable businesses to unlock their full potential.

Benefits

• HMO coverage and leave credits become available after three months of engagement

• Work from home alongside a collaborative team that values growth and mutual success

• Structured engagement program and client-specific training designed to help you quickly master your assigned workflows