Customer Support Specialist – Financial Services

KMC Solutions; Taguig; Hybride; PHP 420 000 - 640 000; Plein temps

Résumé du poste

KMC Solutions is seeking a customer service professional to handle incoming and outgoing calls and provide email support for UK payroll inquiries from clients. You will verify client records and use Zoho CRM to manage data and tasks, in a professional services environment.

Strong English, keen attention to detail, and the ability to prioritize in a fast-growing team are essential, with knowledge of UK employment laws helping deliver accurate payroll support.

Qualifications

• Desirable experience in a professional service handling data collection and financial information via calls/emails.
• Close attention to detail for data collection and ID verification per company processes.
• Fluent in English, both spoken and written, with UK client exposure in GMT hours.
• Comfort with numbers for payroll-related queries.
• Experience handling telephone and email communications professionally.
• Flexible team player who can prioritize tasks.

Responsabilités

• Handle incoming and outgoing calls and provide email support to customers promptly.
• Verify and maintain client records relating to UK employment and payroll.
• Use Zoho CRM and online portals to collect data and manage daily tasks.
• Ensure service quality by following standards and suggesting process improvements.
• Stay updated on products, services, and UK employment law updates.
• Be prepared to take on additional duties as needed by management and prioritize when required.

Connaissances

Professional customer service

Attention to detail

Excellent English

Phone & email handling

Team player

Prioritization

UK payroll knowledge

Outils

Zoho CRM

Description du poste

Previous experience of working in a professional service dealing with data collection and financial information via telephone calls and emails desirable.

• Close attention to detail due to strict data collection and ID verification via company processes

• Confident with English language, both verbal and written, and dealing with UK client base in a GMT time zone

• Confident with numbers as dealing with UK payroll queries

• Experience of handling telephone calls and emails in a professional manner

• Flexible team player who also understands the need to prioritize

Job Description

• Professional customer service - Handling incoming and outgoing telephone calls, conducting client registration and providing email support to customers within a timely manner.

• Great attention to detail – Verify and maintain accurate and up-to-date client records relating to UK employment laws and financial information for payroll.

• Using CRM’s (ZOHO) and online client portals to collect data and control daily task management.

• Ensure service quality and accuracy by adhering to established standards, policies, and guidelines, while recommending improvements to existing procedures.

• Continuous development by maintaining up-to-date knowledge of products, services, and company processes through continuous learning and participation in training and other professional development opportunities. UK employment law legislations are frequently updated year on year and it is important to stay on top of knowledge.

• Dealing with telephone calls and emails within a fast-growing business means the team may need to perform other related duties and responsibilities as assigned by management as well as being confident to prioritize when needed.