Quality Insights Analyst — Drive Process Excellence

JP Morgan Chase; Taguig; On-site; PHP 450,000 - 650,000; Full time

Job summary

JP Morgan Chase in the Philippines is seeking a Quality Analyst to deliver quality reviews and actionable insights that strengthen customer and partner experience. You will help improve controls, identify themes and gaps, and collaborate with stakeholders to support coaching, feedback, and consistent quality standards.

The role emphasizes data-driven decisions, problem-solving, and ensuring testing coverage across multiple workstreams while maintaining timely quality artifacts and clear

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 3 years of experience in a quality management or quality assurance program.
• Proficiency in Microsoft Office (Word, Excel, Access, Outlook).
• Experience identifying regulatory complaint and conduct risk indicators.
• Ability to analyze evidence, apply critical thinking, and make objective decisions.
• Ability to communicate clearly in writing and verbally, including summarizing findings for stakeholders.

Responsibilities

• Drive process and procedural efficiencies to support business objectives
• Improve the control environment through effective quality assurance practices
• Produce meaningful data and reports to support coaching, feedback, and performance management
• Perform quality reviews across complex, multiple workstreams
• Manage quality activities for projects within schedule and budget expectations
• Facilitate and participate in meetings as a quality representative or subject matter resource
• Conduct calibration sessions and serve as an escalation channel for quality issues
• Review project documentation and deliver required quality artifacts
• Validate testing coverage and requirements traceability
• Communicate quality results, trends, and analysis to stakeholders on a regular cadence
• Collaborate with stakeholders to resolve control gaps and support effective dispute resolution

Skills

Bachelor’s degree

Quality management

Data analysis

Communication

Critical thinking

Regulatory risk indicators

Microsoft Office

Education

Bachelor's degree

Tools

Alteryx

SharePoint

Confluence

Jira

Job description

JP Morgan Chase in the Philippines is seeking a Quality Analyst to deliver quality reviews and actionable insights that strengthen customer and partner experience. You will help improve controls, identify themes and gaps, and collaborate with stakeholders to support coaching, feedback, and consistent quality standards.

The role emphasizes data-driven decisions, problem-solving, and ensuring testing coverage across multiple workstreams while maintaining timely quality artifacts and clear