Client Administration (Intermediate)

TOA Global; Pampanga; On-site; PHP 502,000 - 647,000; Full time

Benefits offered by this job

21 days annual service leaves

Cash reward or one free HMO dependent

Comprehensive health & life insurance

Day shift schedule

Onsite collaborative environment

Career progression pathway

Job summary

TOA Global is seeking an Intermediate Client Service Administrator in the Philippines to manage administrative operations and client workflow for an Australian accounting practice. The role oversees database management, client onboarding and offboarding, and billing support from an onsite, full-time base in Clark, Cebu, Manila, or Tarlac.

You will coordinate job flow, ensure BAS/IAS cycles, and handle ATO/ASIC portals with accuracy, while maintaining strong English communication and

Qualifications

• 2+ years of administrative experience within an Australian accounting practice or professional services firm.
• Experience with cloud accounting and practice management software (Xero, XPM, ATO Agent Portal, ASIC portals).
• Knowledge of BAS/IAS cycles and entity setup workflows.
• Excellent written and verbal English communication, meticulous and detail-oriented.

Responsibilities

• Manage administrative operations and client workflow.
• Oversee database management, client onboarding/offboarding, job flow tracking.
• Monitor ASIC corporate compliance, tax lodgment administration, billing support.
• Coordinate with Client Managers and maintain database integrity.

Skills

English communication

Organizational skills

Multitasking

Problem solving

Tools

Xero

Xero Practice Manager (XPM)

ATO Agent Portal

ASIC portals

Job description

Client Service Administrator (Intermediate)

Location: Clark, Cebu, Manila, or Tarlac, Philippines
Work Arrangement: Onsite, Full-time
Shift: Monday - Friday | 7:00 AM - 4:00 PM PHT
Salary Range: Php 45,000 - Php 58,000

Unlock Your Potential!

At TOA Global, we have a deep commitment to empowering individuals to excel in their enterprises, careers, and communities. Our global footprint stretches across Australia, New Zealand, North America, and the Philippines, supporting our global clients across the accounting, finance, and professional services industries.

We are seeking a proactive, highly organized Intermediate Client Service Administrator to manage administrative operations and client workflow for an Australian accounting practice. You will oversee database management, client onboarding/offboarding, job flow tracking, ASIC corporate compliance, tax lodgment administration, and billing support.

Your Impact

• Job Flow & Deadline Management: Monitor job workflows for repetitive lodgments (BAS/IAS, Financials, Tax Summaries), allocate jobs to accountants, download ATO portal information, follow up on missing information, and track deadlines to avoid bottlenecks.
• Taxation & Compliance Administration: Request and file client documentation, send income tax returns and activity statements for client signature, monitor digital signatures, manage lodgments, and apply for ATO extensions as required.
• ASIC & Entity Maintenance: Coordinate new entity establishments with external legal/professional bodies, compile documentation for client signatures, and update ATO, ASIC, and Xero Practice Manager (XPM) records for corporate changes (directors, shareholders, unit holders).
• Client Onboarding & Practice Support: Facilitate end-to-end client onboarding and offboarding procedures, maintain database integrity in practice software, assist Client Managers with draft billing/budget reviews, and manage ATO agent portal queries.

What You Bring

• The Experience: 2+ years of administrative experience within an Australian accounting practice or professional services firm.
• Software Competency: Practical familiarity with cloud accounting and practice management software, including Xero, Xero Practice Manager (XPM), the ATO Agent Portal, and ASIC corporate compliance portals.
• Corporate & Tax Compliance Knowledge: Solid understanding of Australian administrative compliance, including BAS/IAS cycles, income tax return signing protocols, ASIC annual reviews, and entity setup workflows.
• Core Competencies: Meticulous attention to detail, exceptional organizational and multi-tasking skills under deadline pressure, proactive problem-solving ability, and excellent written and verbal English communication.

Why You'll Love It Here

We believe in rewarding high achievers with a work environment that fuels both professional growth and personal well-being.

• Time for You: Enjoy 21 Total Annual Service Incentive Leaves, flexible to use for travel, emergencies, or anything you may need for your "Me time."
• Tenure Recognition Program: Celebrate your milestones with us; on your 2nd year, choose between a cash reward or one free HMO dependent.
• Health & Security: Comprehensive HMO and Life Insurance coverage from day one.
• Day Shift Balance: Enjoy a stable daytime schedule, keeping your evenings and weekends completely free.
• Collaborative Onsite Environment: Work alongside supportive colleagues, practice managers, and senior accountants in state-of-the-art office facilities in Clark, Cebu, Manila, or Tarlac.
• Practice Operations Pathway: Deepen your mastery of Australian practice administration, corporate compliance, and workflow management, accelerating your progression toward Senior Client Coordinator, Practice Systems Administrator, and Operations Team Lead roles.