Client Services Coordinator

TOA Global; Manila; On-site; PHP 489,000 - 661,000; Full time

Benefits offered by this job

21 Total Annual Service Incentive Leav

Cash reward or free HMO dependent (2nd

Health & Life Insurance from day one

Job summary

TOA Global in Manila, Philippines is seeking a highly organized Client Services Coordinator to provide executive administrative support, tax administration, and corporate secretarial coordination for an Australian accounting practice. You will assist partners with schedules, oversee ATO lodgments, and maintain client databases.

The role emphasizes debt management, onboarding, and adherence to engagement letter standards, with a stable day shift and onsite work in a modern Manila office.

Qualifications

• 2+ years of experience in client services coordination, practice administration, or executive assistant roles within an Australian accounting or professional services environment.
• Hands-on proficiency with APS (Advanced Processing Solutions), NowInfinity, Audit Shield, and the ATO Agent Portal; familiarity with client portals and myGov integration workflows.
• Solid understanding of Australian tax administration cycles, corporate secretarial procedures, ATO correspondence, and engagement letter standards.
• Meticulous attention to detail, exceptional organizational skills under deadline pressure, strong problem-solving ability, and superior written and verbal English communication.

Responsibilities

• Executive & General Administrative Support: Provide administrative support to Partners—managing calendars, travel, correspondence, and meeting preparation; handle incoming client calls, direct inquiries, and reconcile monthly credit card expenses.
• Tax Administration & ATO Liaison: Drive tax lodgment workflows, manage the Client Portal, process ATO registrations, handle myGov setups/access permissions, review tax assessments, and liaise directly with the ATO to resolve client queries.
• Corporate Secretarial & System Management: Utilize NowInfinity to verify company records and execute corporate changes; maintain client details across APS, Audit Shield, and ATO agent databases.
• Client Onboarding & Debtor Management: Execute end-to-end client onboarding and offboarding, issue engagement and ethical clearance letters, track outstanding debtor balances, and collate documentation for team engagements.

Skills

Client services

Executive assistant

Practice administration

Australian accounting

MyGov workflows

Tax administration

English communication

APS proficiency

NowInfinity

Audit Shield

ATO Portal

Tools

APS (Advanced Processing Solutions)

NowInfinity

Audit Shield

ATO Agent Portal

Job description

Location: Manila, Philippines
Work Arrangement: Onsite, Full-time
Shift: Monday - Friday | 7:00 AM - 4:00 PM PHT
Salary Range: Php 45,000 - Php 58,000

Unlock Your Potential!

At TOA Global, we have a deep commitment to empowering individuals to excel in their enterprises, careers, and communities. Our global footprint stretches across Australia, New Zealand, North America, and the Philippines, supporting our global clients across the accounting, finance, and professional services industries.

We are seeking a highly organized, professional Client Services Coordinator to provide executive administrative support, tax administration, and corporate secretarial coordination for an Australian accounting practice. You will assist Partners with schedule management, oversee ATO lodgments and portal access, maintain client databases, handle debtor tracking, and execute corporate compliance tasks.

Your Impact

Executive & General Administrative Support: Provide administrative support to Partners-managing calendars, travel arrangements, correspondence, and meeting preparation; handle incoming client calls, direct inquiries, and reconcile monthly credit card expenses.

Tax Administration & ATO Liaison: Drive tax lodgment workflows, manage the Client Portal, process ATO registrations, handle myGov setups/access permissions, review tax assessments, and liaise directly with the ATO to resolve client queries.

Corporate Secretarial & System Management: Utilize NowInfinity to verify company records and execute corporate changes; maintain client details across APS, Audit Shield, and ATO agent databases.

Client Onboarding & Debtor Management: Execute end-to-end client onboarding and offboarding, issue engagement and ethical clearance letters, track outstanding debtor balances, and collate documentation for team engagements.

What You Bring

The Experience: 2+ years of experience in client services coordination, practice administration, or executive assistant roles within an Australian accounting or professional services environment.

Software Mastery: Hands-on proficiency with APS (Advanced Processing Solutions), NowInfinity, Audit Shield, and the ATO Agent Portal; familiarity with client portals and myGov integration workflows.

Compliance & Tax Admin Acumen: Solid understanding of Australian tax administration cycles, corporate secretarial procedures, ATO correspondence, and engagement letter standards.

Core Competencies: Meticulous attention to detail, exceptional organizational skills under deadline pressure, strong problem-solving ability, and superior written and verbal English communication.

Why You'll Love It Here

We believe in rewarding high achievers with a work environment that fuels both professional growth and personal well-being.

Time for You

Enjoy 21 Total Annual Service Incentive Leaves, flexible to use for travel, emergencies, or anything you may need for your "Me time."

Tenure Recognition Program

Celebrate your milestones with us; on your 2nd year, choose between a cash reward or one free HMO dependent.

Health & Security

Comprehensive HMO and Life Insurance coverage from day one.

Day Shift Balance

Enjoy a stable daytime schedule, keeping your evenings and weekends completely free.

Collaborative Onsite Environment

Work alongside supportive colleagues, Partners, and practice leaders in state-of-the-art office facilities in Manila.

Practice Administration Pathway

Deepen your mastery of corporate secretarial frameworks, Australian tax administration, and executive coordination, opening direct avenues toward Senior Client Services Manager, Practice Operations Supervisor, and Partner Executive Assistant roles.