Client Service Coordinator

TOA Global; Pampanga; On-site; PHP 502,000 - 647,000; Full time

Benefits offered by this job

21 Total Annual Service Incentive Leav

HMO coverage from day one

Life Insurance

Career development

Global exposure

Job summary

TOA Global in the Philippines is seeking a Client Service Coordinator to bridge Australian accounting firms with Philippine-based teams. You’ll orchestrate onboarding, ensure compliance lodgments, and drive proactive client communication to boost satisfaction and efficiency.

You’ll manage ASIC functions, monitor WIP and billing, and collaborate with onshore/offshore teams. Candidates should have 2–5 years in an Australian accounting environment and strong English communication skills.

Qualifications

• 2-5 years of mandatory experience in or supporting an Australian accounting firm.
• Strong understanding of Australian compliance and client service expectations.
• Experience with Australian practice management and corporate secretarial systems such as XPM, CAS360, BGL or Karbon.

Responsibilities

• Own onboarding workflows and essential compliance documentation.
• Manage reminders, follow-ups, and project updates; coordinate newsletters and webinar logistics.
• Handle ASIC functions, digital lodgments, and corporate secretarial duties.
• Monitor WIP and firm billing; liaise with Australian accountants to optimize productivity.
• Coordinate between onshore and offshore production teams.

Skills

Australian experience

English proficiency

Client service

Tools

XPM

CAS360

BGL

Karbon

Job description

Location: Cebu, Clark, Manila, or Tarlac, Philippines
Shift: Monday - Friday | 7:00 AM - 4:00 PM PHT
Salary Range: Php 45,000 - Php 58,000

Unlock Your Potential!

At TOA Global, we have a deep commitment to empowering individuals to excel in their enterprises, careers, and communities. Our global footprint stretches across Australia, New Zealand, North America, and the Philippines, supporting our global clients in the accounting industry.

As a Client Service Coordinator, you are the central nervous system of the client relationship. This role is designed for a highly organized professional who excels at bridging the gap between Australian accounting firms and their Philippine-based teams. You won't just be managing tasks; you'll be orchestrating workflows, ensuring regulatory compliance, and delivering the proactive communication that drives client satisfaction and firm efficiency.

Your Impact

Orchestrator of Onboarding & Compliance:

Take full ownership of the client journey by managing onboarding workflows and essential compliance documentation. Track active jobs and compliance lodgments within practice management software to ensure zero missed deadlines.

Proactive Communication Lead:

Serve as the professional face and voice of the firm. Manage critical reminders, document follow-ups, and project updates, while coordinating high-value firm activities like newsletters and webinar logistics.

Corporate Secretarial Specialist:

Handle vital ASIC functions, including processing annual review reminders, executing digital lodgments, and maintaining corporate registers to ensure all entities remain in good standing.

Strategic Workflow Integrator:

Monitor Work in Progress (WIP) and firm billing statuses. Liaise directly with Australian accountants to optimize productivity and coordinate smoothly between onshore and offshore production teams.

What You Bring

The Experience:

2-5 years of mandatory experience working in or directly supporting an Australian accounting firm. You hold a solid understanding of Australian compliance landscapes and client service expectations.

Technical Proficiency:

Expert-level familiarity navigating Australian practice management and corporate secretarial systems such as XPM, CAS360, BGL, or Karbon.

The Mindset:

Exceptional written and verbal English communication skills. You are a detail-oriented multitasker who can easily balance complex admin workflows and time-sensitive client deadlines.

Why You'll Love It Here

We believe in rewarding high achievers with a work environment that fuels both professional growth and personal well-being.

Time for You:

Enjoy 21 Total Annual Service Incentive Leaves, flexible to use for travel, emergencies, or anything you may need for your "Me time."

Tenure Recognition Program:

Celebrate your milestones with us; on your 2nd year, choose between a cash reward or one free HMO dependent.

Health & Security:

Comprehensive HMO and Life Insurance coverage from day one.

Professional Development Pathways:

Access to specialized corporate secretarial training, system certifications, and a clear career development map pointing toward client service management or operations roles.

Global Exposure:

Work side-by-side with practice managers and directors in Australia and New Zealand, dramatically accelerating your knowledge of international commerce and practice administration.

The Hub Experience:

Work from a modern facility featuring custom workstations, a breakout room with billiards, table tennis, or foosball, and varieties of free coffee and drinks.