Client Service Administrator (Intermediate)

TOA Global; Pampanga; On-site; PHP 502,000 - 647,000; Full time

Benefits offered by this job

Service incentive leaves

Tenure reward program

HMO & Life Insurance

Day shift schedule

On-site locations across Clark, Cebu, 

Australian accounting practice access

Job summary

TOA Global in the Philippines seeks an enthusiastic Client Service Administrator to manage practice administration, job flow, and client onboarding for an Australian accounting partner.

You will coordinate Xero Practice Manager workflows, updates to tax portals, and ASIC/ATO compliance while keeping accounting jobs on schedule. The role is on-site and offers a daytime schedule across Clark, Cebu, Manila, or Tarlac with a competitive salary.

Qualifications

• Experience in administrative support within accounting or professional services.
• Knowledge of XPM, ATO/ASIC portals and document control is a plus.
• Strong written and spoken English communication and organizational skills.

Responsibilities

• Maintain client databases in XPM and track job statuses and due dates.
• Manage electronic signatures for tax returns and financial summaries; liaise with ATO and ASIC portals.
• Oversee client onboarding, entity setups, and maintain company registers across ATO/ASIC.
• Assist practice managers with budgeting, task descriptions, and client invoicing.
• Save client correspondence and maintain complete electronic records across systems.

Skills

Client service

Attention to detail

Time management

English communication

Tools

XPM (Xero Practice Manager)

ATO Agent Portals

ASIC portals

Microsoft 365

Job description

Location: Clark, Cebu, Manila, or Tarlac, Philippines

Work Arrangement: Onsite, Full-tim

e
Shift: Monday - Friday | 7:00 AM - 4:00 PM P

HT
Salary Range: Php 45,000 - Php 58,

000Unlock Your Potentia

l

! At TOA Global, we have a deep commitment to empowering individuals to excel in their enterprises, careers, and communities. Our global footprint stretches across Australia, New Zealand, North America, and the Philippines, supporting our global clients across the accounting, finance, and professional services industri

es.We are seeking an enthusiastic, detail-oriented, and proactive Client Service Administrator to manage practice administration, job flow, and client onboarding for an Australian accounting partner. You will serve as the backbone of practice operations-handling Xero Practice Manager (XPM) workflows, managing ATO portal updates, executing ASIC corporate compliance, and keeping accounting jobs strictly on schedu

le.Your Imp

• actPractice & Job Flow Management: Maintain client databases in XPM, track job statuses and due dates for BAS/IAS filings, request client information, allocate jobs, and follow up with accountants to prevent deadline bottlenec
• ks.Tax & Compliance Administration: Manage electronic signatures for tax returns and financial summaries, request client documents, liaise with the Australian Taxation Office (ATO), and log updates via the ATO Agent Port
• al.Client Onboarding & ASIC Maintenance: Execute complete onboarding and offboarding workflows, monitor new entity setups, collaborate with legal service providers, and maintain updated company registers across ATO, ASIC, and internal database syste
• ms.Billing & Administrative Support: Assist practice managers in reviewing job budgets, reviewing task descriptions, and preparing draft client billin
• gs.Document Control & Database Management: Save client correspondence into appropriate files, process receipts, and maintain complete, accurate electronic records across all business syste

ms.What You Br

• ingThe Experience: Hands-on experience in administrative support within an accounting firm or professional services environment. Exposure to Australian public practice administration is a strong advanta
• ge.System Knowledge: Working knowledge of Xero / Xero Practice Manager (XPM), ATO Online Services for Agents, ASIC portals, and Microsoft 365 applicatio
• ns.Compliance Familiarity: Understanding of Australian tax administrative processes (BAS, IAS, Income Tax Return workflows, entity establishment
• s).Work Ethic & Detail Focus: Exceptional organization skills, acute attention to detail, strong time-management habits, and the ability to handle pressure in a deadline-driven environme
• nt.Communication & Collaboration: Excellent written and verbal English communication skills with a considerate, team-first, and client-centric approa

ch.Why You'll Love It H

ereWe believe in rewarding high achievers with a work environment that fuels both professional growth and personal well-bei

• ng.Time for You: Enjoy 21 Total Annual Service Incentive Leaves, flexible to use for travel, emergencies, or anything you may need for your "Me tim
• e."Tenure Recognition Program: Celebrate your milestones with us; on your 2nd year, choose between a cash reward or one free HMO depende
• nt.Health & Security: Comprehensive HMO and Life Insurance coverage from day o
• ne.Day Shift Balance: Enjoy a stable daytime schedule (7:00 AM - 4:00 PM PHT), giving you your evenings and weekends completely fr
• ee.Convenient Location Choices: Choose to work onsite from any of our modern facilities in Clark, Cebu, Manila, or Tarl
• ac.Australian Accounting Practice Advancement: Deepen your expertise in Australian practice software (XPM, ATO, ASIC) while growing your career alongside top-tier global accounting professiona