CLE Programs Coordinator: Reporting & Data Support

Reed Elsevier Shared Services (Philippines) Inc Company; Manila; On-site; PHP 360,000 - 600,000; Full time

Job summary

Reed Elsevier Shared Services (Philippines) Inc Company is seeking a detail-oriented professional to support CLE programs execution and reporting. The role focuses on producing reports, handling on-demand and non on-demand program needs, and assisting consulting teams with data entry tasks.

You will help with CLE accreditation, reporting, renewals, and respond to calls and emails. A strong MS Excel foundation, clear communication, and ability to learn enterprise AI tools are essential for

Qualifications

• Bachelor's degree holder or completed at least 2 years in college (no back subjects/incomplete units).
• At least 2-3 years’ experience in Customer Service (phone calls and email).
• Basic knowledge in MS Excel.
• Good oral and written communication skills.
• Background in Web based tools (LexisNexis University, etc.).
• Project management – automation project.
• Ability to manage time and tasks efficiently and can work with minimal supervision.
• Strong interpersonal and teamwork skills.
• Strong detail orientation with the ability to follow defined processes.
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

Responsibilities

• Generate reports and process Continuing Legal Education documentation; assist with day-to-day data entries.
• Assists in CLE Accreditation, Reporting, Renewals, Calls/Emails, and provide support as needed
• Assists in the creation of reports or audit responses based on state CLE requirements/requests
• Keep abreast of new state CLE rules across all types of CLE programs and provide customer support to lawyers across states CLE covers.
• Ad-hoc projects, as assigned
• Individual will gradually become familiar with state CLE rules across all types of CLE programs to be able to provide telephonic support
• Continually identifies improvements for CLE processes
• Other duties as assigned

Skills

MS Excel

Communication

LexisNexis tools

Project management

Time management

Interpersonal skills

Detail orientation

AI tools

Teamwork

Education

Bachelor's degree or 2 years college

Tools

LexisNexis University

Job description

Reed Elsevier Shared Services (Philippines) Inc Company is seeking a detail-oriented professional to support CLE programs execution and reporting. The role focuses on producing reports, handling on-demand and non on-demand program needs, and assisting consulting teams with data entry tasks.

You will help with CLE accreditation, reporting, renewals, and respond to calls and emails. A strong MS Excel foundation, clear communication, and ability to learn enterprise AI tools are essential for