CLE Coordinator I

RELX; Quezon City; Presencial; PHP 279.000 - 424.000; Jornada completa

Descripción de la vacante

RELX, through LexisNexis, seeks a role to support CLE program execution, focusing on reporting needs and preparing On-Demand and Non On-Demand programs. The role will involve generating reports, accreditation, and data-entry tasks to support consulting teams.

The candidate should have a Bachelor's degree or 2 years of college, 2+ years in customer service, and strong MS Excel and communication skills. Familiarity with LexisNexis University and enterprise AI tools is a plus.

Formación

• Bachelor's degree or 2 years of college completed.
• 2+ years experience in Customer Service (phone and email).
• Basic knowledge in MS Excel.
• Strong written and oral communication skills.
• Experience with web-based tools (LexisNexis University).
• Project management experience – automation projects.
• Ability to manage time and tasks efficiently with minimal supervision.
• Strong interpersonal and teamwork skills.
• Ability to learn and apply enterprise AI tools and technologies.

Responsabilidades

• Generate Reports and Process CLE Documentation and assist with day-to-day data entries in support of the consulting teams.
• Assist in CLE Accreditation, Reporting, Renewals, Calls/Emails, and provide support as needed.
• Assist in the creation of reports or audit responses based on state CLE requirements/requests.
• Keep abreast of new state CLE rules across all types of CLE programs and provide customer support to lawyers across states CLE covers.
• Ad-hoc projects, as assigned.
• Individual will gradually become familiar with state CLE rules to provide telephonic support.
• Continually identifies improvements for CLE processes.
• Other duties as assigned.

Conocimientos

Customer Service

MS Excel

Communication

Web tools

Project Management

Time Management

Interpersonal Skills

Attention to Detail

AI Tools Learning

Educación

Bachelor's degree or 2 years college

Herramientas

LexisNexis University

Descripción del empleo

Job Summary This role is intended to provide support to the execution of the CLE programs LexisNexis offers. The primary focus for this role is around various reporting needs and preparing new On-Demand and Non On-Demand programs.

Job Summary This role is intended to provide support to the execution of the CLE programs LexisNexis offers. The primary focus for this role is around various reporting needs and preparing new On-Demand and Non On-Demand programs.

Accountabilities

• Generate Reports and Process Continuing Legal Education Documentation and assist with day-to-day data entries in support of the consulting teams
• Assists in CLE Accreditation, Reporting, Renewals, Calls/Emails, and provide support as needed
• Assists in the creation of reports or audit responses based on state CLE requirements/requests
• Keep abreast of new state CLE rules across all types of CLE programs and provide customer support to lawyers across states CLE covers.
• Ad-hoc projects, as assigned
• Individual will gradually become familiar with state CLE rules across all types of CLE programs to be able to provide telephonic support
• Continually identifies improvements for CLE processes
• Other duties as assigned

Qualifications

• Bachelor's degree holder or completed at least 2 years level in college (no back subjects/incomplete units)
• At least 2-3 years experience in Customer Service (phone calls and email)
• Basic knowledge in MS Excel
• Good oral and written communication skills
• Background in Web based tools (LexisNexis University, etc.)
• Project management – automation project
• Ability to manage time and tasks efficiently and can work with minimal supervision
• Strong interpersonal and teamwork skills
• Strong detail orientation with the ability to follow defined processesAbility to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives

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