CLE Coordinator

RELX; Quezon City; On-site; PHP 240,000 - 320,000; Full time

Job summary

RELX in the Philippines is seeking a Reporting Support role to assist CLE programs, focusing on reporting needs and onboarding new On-Demand and Non On-Demand programs.

You will generate reports, process CLE documentation, assist with accreditation, renewals, and respond to calls and emails, with ongoing learning of CLE rules across states.

The role emphasizes data entry, process improvements, and collaboration with consulting teams, requiring strong communication and basic Excel skills.

Qualifications

• Bachelor's degree holder or completed at least 2 years level in college (no back subjects/incomplete units).
• At least 2-3 years’ experience in Customer Service (phone calls and email).
• Basic knowledge in MS Excel.
• Good oral and written communication skills.
• Background in Web based tools (LexisNexis University, etc.).
• Project management – automation project.
• Ability to manage time and tasks efficiently and can work with minimal supervision.
• Strong interpersonal and teamwork skills.
• Strong detail orientation with the ability to follow defined processes.
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

Responsibilities

• Generate Reports and Process Continuing Legal Education Documentation and assist with day-to-day data entries in support of the consulting teams.
• Assists in CLE Accreditation, Reporting, Renewals, Calls/Emails, and provide support as needed.
• Assists in the creation of reports or audit responses based on state CLE requirements/requests.
• Keep abreast of new state CLE rules across all types of CLE programs and provide customer support to lawyers across states CLE covers.
• Ad-hoc projects, as assigned.
• Individual will gradually become familiar with state CLE rules across all types of CLE programs to be able to provide telephonic support.
• Continually identifies improvements for CLE processes.
• Other duties as assigned.

Skills

Customer service

Time management

Interpersonal skills

Attention to detail

Learning agility

Project management

Education

Bachelor's degree or 2 years college

Tools

MS Excel

LexisNexis University

Enterprise AI tools

Job description

Job Summary

This role is intended to provide support to the execution of the CLE programs LexisNexis offers. The primary focus for this role is around various reporting needs and preparing new On-Demand and Non On-Demand programs.

Accountabilities

• Generate Reports and Process Continuing Legal Education Documentation and assist with day-to-day data entries in support of the consulting teams


• Assists in CLE Accreditation, Reporting, Renewals, Calls/Emails, and provide support as needed


• Assists in the creation of reports or audit responses based on state CLE requirements/requests


• Keep abreast of new state CLE rules across all types of CLE programs and provide customer support to lawyers across states CLE covers.


• Ad-hoc projects, as assigned


• Individual will gradually become familiar with state CLE rules across all types of CLE programs to be able to provide telephonic support


• Continually identifies improvements for CLE processes


• Other duties as assigned

Qualifications

• Bachelor's degree holder or completed at least 2 years level in college (no back subjects/incomplete units)


• At least 2-3 years’ experience in Customer Service (phone calls and email)


• Basic knowledge in MS Excel


• Good oral and written communication skills


• Background in Web based tools (LexisNexis University, etc.)


• Project management – automation project


• Ability to manage time and tasks efficiently and can work with minimal supervision
  
• Strong interpersonal and teamwork skills


• Strong detail orientation with the ability to follow defined processes


• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.