CLE Coordinator

Reed Elsevier Shared Services (Philippines) Inc Company; Manila; On-site; PHP 360,000 - 600,000; Full time

Job summary

Reed Elsevier Shared Services (Philippines) Inc Company is seeking a detail-oriented professional to support CLE programs execution and reporting. The role focuses on producing reports, handling on-demand and non on-demand program needs, and assisting consulting teams with data entry tasks.

You will help with CLE accreditation, reporting, renewals, and respond to calls and emails. A strong MS Excel foundation, clear communication, and ability to learn enterprise AI tools are essential for

Qualifications

• Bachelor's degree holder or completed at least 2 years in college (no back subjects/incomplete units).
• At least 2-3 years’ experience in Customer Service (phone calls and email).
• Basic knowledge in MS Excel.
• Good oral and written communication skills.
• Background in Web based tools (LexisNexis University, etc.).
• Project management – automation project.
• Ability to manage time and tasks efficiently and can work with minimal supervision.
• Strong interpersonal and teamwork skills.
• Strong detail orientation with the ability to follow defined processes.
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

Responsibilities

• Generate reports and process Continuing Legal Education documentation; assist with day-to-day data entries.
• Assists in CLE Accreditation, Reporting, Renewals, Calls/Emails, and provide support as needed
• Assists in the creation of reports or audit responses based on state CLE requirements/requests
• Keep abreast of new state CLE rules across all types of CLE programs and provide customer support to lawyers across states CLE covers.
• Ad-hoc projects, as assigned
• Individual will gradually become familiar with state CLE rules across all types of CLE programs to be able to provide telephonic support
• Continually identifies improvements for CLE processes
• Other duties as assigned

Skills

MS Excel

Communication

LexisNexis tools

Project management

Time management

Interpersonal skills

Detail orientation

AI tools

Teamwork

Education

Bachelor's degree or 2 years college

Tools

LexisNexis University

Job description

Job Summary

This role is intended to provide support to the execution of the CLE programs LexisNexis offers. The primary focus for this role is around various reporting needs and preparing new On-Demand and Non On-Demand programs.

Accountabilities

• Generate Reports and Process Continuing Legal Education Documentation and assist with day-to-day data entries in support of the consulting teams
• Assists in CLE Accreditation, Reporting, Renewals, Calls/Emails, and provide support as needed
• Assists in the creation of reports or audit responses based on state CLE requirements/requests
• Keep abreast of new state CLE rules across all types of CLE programs and provide customer support to lawyers across states CLE covers.
• Ad-hoc projects, as assigned
• Individual will gradually become familiar with state CLE rules across all types of CLE programs to be able to provide telephonic support
• Continually identifies improvements for CLE processes
• Other duties as assigned

Qualifications and Requirements

• Bachelor's degree holder or completed at least 2 years level in college (no back subjects/incomplete units)
• At least 2-3 years’ experience in Customer Service (phone calls and email)
• Basic knowledge in MS Excel
• Good oral and written communication skills
• Background in Web based tools (LexisNexis University, etc.)
• Project management – automation project
• Ability to manage time and tasks efficiently and can work with minimal supervision
• Strong interpersonal and teamwork skills
• Strong detail orientation with the ability to follow defined processes
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

Benefits

We know your well-being and happiness are key to a long and successful career.

We are delighted to offer country specific benefits.

Equal Opportunity Statement

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

Company Overview

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.