Claims & Risk Analytics Coordinator

iSupport Worldwide; Manila; Hybrid; PHP 350,000 - 650,000; Full time

Benefits offered by this job

Free lunch on-site

Onsite gym access

Upskilling academy

Job summary

iSupport Worldwide is seeking a detail-oriented Claims Coordinator to support administration, monitoring, and resolution of insurance claims across multiple lines including Workers Compensation, General Liability, Auto Liability, and Property.

You will liaise with Operations, Safety, HR, carriers, TPAs, brokers, and legal counsel to ensure timely, accurate documentation and proactive loss management. This role emphasizes analytics, reporting, and cross‑functional collaboration.

Qualifications

• Bachelor's degree in Business, Insurance, Risk Management, Finance, Analytics, or related field.
• At least 3 years of claims administration, insurance, or risk management experience.
• Experience handling Workers Compensation, General Liability, Auto Liability, and Property claims.
• Advanced Excel skills (Pivot Tables, reporting, and data analysis).
• Experience with claims management systems such as RIMS.
• Strong analytical, problem-solving, and communication skills.
• Experience preparing reports, dashboards, and claims-related analysis.
• Excellent written and verbal English communication.
• Attention to detail and confidentiality.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Coordinate insurance claims from intake through closure across multiple lines.
• Maintain and update claims, incidents, reserves, payments, and documentation in RIMS.
• Monitor claim activity and coordinate follow-ups with carriers, TPAs, Ops, Safety, HR, and legal counsel.
• Identify delays and gaps, escalating issues when necessary.
• Review incident investigations and supporting documents for accuracy.
• Track metrics: frequency, severity, reporting lag, duration, closure rates, and reserve development.
• Prepare dashboards, management reports, and loss summaries.
• Participate in claim review meetings with stakeholders.
• Support renewals with loss runs, summaries, analytics, and underwriting docs.
• Assist OSHA recordkeeping and regulatory reporting.
• Identify recurring risks and collaborate on risk mitigation.

Skills

Excel advanced

RIMS experience

Data analysis

English communication

Multitasking

Education

Bachelor's degree in Business, Insurance, Risk Management, Finance, Analytics, or related field

Tools

RIMS or similar platform

Job description

iSupport Worldwide is seeking a detail-oriented Claims Coordinator to support administration, monitoring, and resolution of insurance claims across multiple lines including Workers Compensation, General Liability, Auto Liability, and Property.

You will liaise with Operations, Safety, HR, carriers, TPAs, brokers, and legal counsel to ensure timely, accurate documentation and proactive loss management. This role emphasizes analytics, reporting, and cross‑functional collaboration.