Claims Coordinator & Risk Analytics Specialist

iSupport Worldwide; Metro Manila; On-site; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Free lunch meals, fruits and beverages

onsite gym with fitness instructor

Weekly fitness activities with prizes

Upskilling academy

Modern office facilities

Job summary

iSupport Worldwide is seeking a detail-oriented Claims Coordinator to support administration, monitoring, and resolution of insurance claims across Workers' Compensation, General Liability, Auto Liability, and Property lines. You will liaise with Operations, Safety, HR, carriers, TPAs, brokers, and legal counsel to ensure timely, accurate documentation and resolution.

The role involves claims analytics, dashboard creation, loss trend analysis, and supporting OSHA reporting.

Qualifications

• Bachelor's degree in Business, Insurance, Risk Management, Finance, Analytics, or related field.
• At least 3 years of claims administration or risk management experience.
• Experience with Workers' Compensation, General Liability, Auto Liability, and Property claims.
• Advanced Microsoft Excel skills (Pivot Tables, reporting, and data analysis).
• Experience with claims management systems such as RIMS or similar platforms.
• Excellent written and verbal English communication skills.

Responsibilities

• Coordinate insurance claims from intake through closure across multiple lines of coverage.
• Maintain and update claims, incidents, reserves, payments, exposures, and supporting documentation in RIMS and related systems.
• Monitor claim activity and follow-ups with carriers, TPAs, Operations, Safety, HR, and legal counsel.
• Identify claim delays, documentation gaps, and significant developments, escalating issues as needed.
• Review incident investigations and supporting documents for accuracy and completeness.
• Prepare dashboards, management reports, and loss summaries; participate in claim review meetings.
• Assist with insurance renewals by preparing loss runs, claim summaries, analytics, and underwriting documentation.

Job description

iSupport Worldwide is seeking a detail-oriented Claims Coordinator to support administration, monitoring, and resolution of insurance claims across Workers' Compensation, General Liability, Auto Liability, and Property lines. You will liaise with Operations, Safety, HR, carriers, TPAs, brokers, and legal counsel to ensure timely, accurate documentation and resolution.

The role involves claims analytics, dashboard creation, loss trend analysis, and supporting OSHA reporting.